I shop at whole foods on the Eastside on Waterman Street in Providence nearly everyday. While I am not a billionaire I am sure I have spent about a billion dollars there. Heck everyone there pretty much knows me and my child when I come in. On Thursday I bought $90 worth of whole body products. I realized when I got home that I didn't want a couple of the products, including the vitamin D drops that turned out to be not age appropriate for my NOT quite 3-year-old. The drops were recommended to me by a Whole Body employee (normally read the label in the store; but unfortunately I read it after the fact this time). Yesterday I go in the store to buy edible groceries and return these two products with my 2-year-old in tow. The first manager looks a little shifty (she seemed new) and calls for another manager that I see regularly. The "regular" manager informs me of a new policy for Whole Body products NOT VISIBLY POSTED for the customer, where a receipt is required for even store credit. She then tells me that I have to go over to the Whole Body section and find almost $20 worth of new whole body merchandise that I don't need, with my 2-year-old that the manager can see is trying to climb out of her seat and stand in the cart. I never carry my receipts really because I shop there everyday pretty much and this has never been a problem. The manager says this is the only way, and that the policy was effective August 7, 2015. Otherwise I have to take these two brand new unwanted products home and bring them back when I am ready to exchange them evenly for other whole body products. I am flustered at this point and very tired, but "Ok," I say to her. I head over to whole body and begin this tortuous process of trying to find enough products to match the exchange; and then after a few minutes with one lonely product of $6 that I already have at home, I head back to her to ask her if I could use a credit toward the pediatric probiotic that I ordered on Thursday that isn't in yet. "No," she says. I again ask her, "Is this the only way?" She says, "yes." I then ask her, "How is this suppose to work? Am I suppose to go over and find product to match exactly the amount of the product I am exchanging? or risk losing money? How does this work?" She finally concedes that she will offer me store credit just this one time. What the *** was wrong with her doing that in the first place? You'd think I was a hardened criminal, with the way she was treating me. Shame on me for changing my mind on two brand new unopened products and not being aware of their NEW Whole Body return policy that IS NOT VISIBLY POSTED. I go home and look online for this new policy. I find that the new policy state that no exchanges, returns or credits will be allowed without a receipt, effective January 2016. So, essentially I was put through the ringer for a poorly quoted policy and treated like some sort of subhuman because the NEW Policy isn't visibly posted for the customer, and without being given the benefit of the doubt! And really, seriously anybody who has ever taken a toddler grocery shopping, would have more mercy than this if only for one time.