Product: Whole Foods Market Manager Clear all filters (22 of 22 reviews match)
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1.3
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The service was horrific. The manager kept at least 40 ppl waiting to get inside the store when she was holding her company meeting. She didn't even apologize. She had an attitude and told ppl to take a card for a general customer service number. When I passed by her,...
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Review
#1636500 Review #1636500 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Reason of review
Bad quality
Unfair Business practices Neglect & insult to customer for attempting to receive funds Ebt Funds were charged however approved it was from a faulty charge of EBT system Whole Foods management did not check into this glitch they were repeatedly asked about before...
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1 comment
Anonymous
#1633491

Big talk for a EBT user. Clueless.

Review
#1449209 Review #1449209 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Houston TX - Very disappointed with their racial profiling, they had a security guard following me and when I went to the customer service desk to ask for the manager and complain, the manager was just as bad. He didn't care and was very insensitive and didn't give a...
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1 comment
Anonymous
#1563391

The store has corrupt people working for them, and trashy off the street people shopping there. Poorly managed.

Review
#1354090 Review #1354090 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Reason of review
Poor customer service

Whole Foods Market - Attn Amazon fresh / Wholefoods Newport beach Management.

4.0
Details
To Whole Foods Newport / Amazon Market . Here's my concern or issue with the store here's a company that was just bought for billions of dollars. I understand that whole Foods Market is changing with how Amazon is re-branding to bring the consumer into the Local Whole Foods Store Market by making a more solid impact of the New ideas that are being implemented inside if the company . This message is for the Amazon and Whole Foods Market VP , CEO And also the upper management for Newport Beach Whole Foods .. I feel that maybe you need to "look deeper into the issues and concerns" of your store. I am one of many that have been coming to your store for mini years like a lot of people. Your store is a great outlet for people to do business and to come and enjoy themselves and bring clients in the set down and have meetings. It's also a great place to bring your family and sit down and have healthy food and have a positive impact when you're there that when you leave you also have the same positive impact. For the concerns that I am about to express I think whomever reads this really need to heed the concerns and issues and really dig deep and look into the concerns. Instead of blowing them off or brushing them under the carpet. I am a concerned customer and business owner . I think that if anybody complains or sends a message of concern I think that a lot of concerns and issues that are given our swept under the table or they are tossed to the side by management in the store. Being a business owner myself and understanding the thriving business and the mergers is that the other businesses need to try to thrive in this industry together in orange county you need to have a very powerful team working together also a team that also works well together . A team that understands how two work together and the team that you have can you bring a stronger Ethic to implement gain into the store and also in the environment of our town. Myself and few other of my business associates that I build relationships with we come to whole foods to have personal meetings and weekly meetings and have most of all the business lunches at your New Port Whole Foods market store . A lot of us spend hundreds of thousands of dollars a year and allot of our business is your income. To express half of our clients and friends may not like your company sometimes. We still have our associate meetings or a personal meeting or even a family get together can open up doors for a great place to eat or meet . A place were people actually like to come to eat your Whole Foods Amazon "fresh food experience " and also love the atmosphere that opens the door for more locals to come into your store to enjoy the New Whole Foods / Amazon Fresh experience . My personal interactions with your store have been concerning and also how the inner actions are handled . Now before I go on I need to be "very clear" that if this keeps up I will make sure that people know how dysfunctional the store really is. That even though the store has a manager that handles the store and takes care of the stores concerns . I also Understand that the store has other assistant managers that also handle underneath that person and you have supervisors that work underneath team member Management . I feel the first concern that needs to be looked at is Management . And instead of slapping someone's hand or writing someone up misconduct and asking what's the issue with concerns are . ? "ask yourself as a Manager Why am I reading this on the Internet". " Because" Maybe you should actually do a "unannounced" personal walk through the store and see with your own eyes and understand that sometimes things don't look as real as you may seem they are or top-notch on how things are handled when they are very much miss-handled. Here are concerns what I myself have seen and also others have seen and I have heard stories from other customers , friends and clients that shop at whole foods Market in Newport beach. Supervisors! The Store has two female supervisor is that handle the kitchen, pizza, sandwich, taco bar . Both of these supervisors are very "sloppy supervisors" I've seen them miss handle employees verbally in front of customers . I have seen both of them disrespect customers without thinking about customer service that should be the first concern as a Manager or Supervisor . I have also heard from other Business associates and friends that have seen both supervisors with the same concerning issues. The other female supervisor I've heard that she miss-treats employees badly . In one instance My CFO ordered a plate of sandwiches for a lunch meeting and it had a time preference that the order had to be picked up for meeting. She got there and talk to a supervisor that was on duty named her badge said "Christina" she said that she was a very disheveled supervisor. When she asked for her order the supervisor said to give her a few seconds . Within few minutes the Supervisor came out with the order My CFO asked if she could get some box or big enough bags or some sort of help to take the food over across the street so she wouldn't drop the food. The supervisor for Whole Foods Christina pointed over at the counter clerk and said they have bags there for the food . Instead of actually getting a bag for the "Business paying customer" and helping her and making sure that the deli trays were taken care of Will call this "customer service" she just handed the big trays over to my CFO and let her walk over to the counter and take care of these two great big large plastic trays with no help! "We spent last years alone 9,800 for food at wholefoods last year I feel that is enough Money to write this concerning letter" If whole Foods Market Newport !! really wants to "impress the people and create a positive customer relations" and have "customer satisfaction" and focus on "customer service". This message is to upper Management "this should be a priority and the number one rule in this business is to "satisfy" and "take care of the customer". Instead of having "lazy" and "sloppy" employees that are very non-interactive and Management or supervisors with bad customer service" who have no positive motivation. That my views shouldn't have the right to be working for this company . Once again let me be very stern about this message to Wholefoods Management who reads this or maybe someone in upper corporate management might understand how bad this is . As a Customer how I'm handling this and explaining as many issues that are in this one of many Whole foods stores like Newport Beach . My feelings are things are to relaxed at this store and when they know that upper Corporate Management is coming in the store. That they are on their toes and trying to look perfect for the upper management . So it looks like they are running a perfect store that generates major income for the company. But behind the scenes of the store I feel the management is hiding what is real and very"radical inappropriate and has unprofessional supervisors" .That would rather push away the customer then give positive personal interactive customer service and make sure that the store has happy customers and that is the truth. Employees over the counter Bad conduct. I have seen this more than enough times.That I've seen employees miss handling and miss treating other employees being very verbally abusive. To be very clear Nothing is has been done about it at all. This concern has very overly been looked over and tossed to the side from what I have learned from other customers. This is something that the company should look into and should be taken seriously by upper whole foods and Amazon fresh Management. Now this message once again is for upper management or even higher management if noticed and taken seriously instead of blown off . I don't feel that a customer should have to deal with inappropriate behavior or has to contact a supervisor or manager and express how employees treating another employees or miss inappropriate conduct by a employee or management at the store. There has been a few times around lunchtime that myself and some of my co-workers and business partners have stood in line waiting to order sandwiches or tacos . This is for one of many instances! There is an older lady that handles the Taqueria bar she is an older lady kind of Hispanic her name tag says " Epy" . " "Not sure if I am spelling this correctly" This woman is very short with her words like she doesn't want to be at her job and very abrasive with her words with the customers that order from the Taco bar. This woman has a "very ugly disrespectful attitude". A few times that I have ordered or one of my employees has ordered food at the taqueria counter. This female employee has been very disrespectful to "other employees" More than enough times I have actually heard her disrespect other employees when they have asked for something from her food station to other employees next to her. I find it very "disturbing"!that this person is even working the front counter in front of customers and is such a very disrespectful older lady I feel Management oversees this concern. I have another employee staff member that I'd like to bring up . There is another employee that myself and others have noticed that has a very dis-shoveled look about her . She's a heavyset woman with dark hair ponytail . That wears a baseball cap over her face . She has worked for the Company for sometime now She's in the sandwich bar usually sometime she is over the counter serving food to customers. I've noticed that she's been working there sometime I think they call her Mel "I think it short for Melissa or Melanie". A few times she is actually been at the counter taking orders. This employee Mel handles herself very sloppy personal bad hygiene that shouldn't be allowed to handle any food . I personally have heard her "cuss" saying the "F"word and burp's in front of customers as they are waiting for food. This female Employee is being disrespectful around two other employees and around customers. How she doesn't like her male boss and how she hates her job .. She's also been taking orders next to other employees that are taking orders and they have been having a open and blatant conversation about a Male employee that she dislikes. Then being very disruptive in front of customers over the counter pointing out to the other employees that the person that she's talking about is on the same counter and she cannot stand being next to him.. As a customer and someone who owns his own business . You have to ask yourself as a customer seeing this happen many times over shaking your head thinking why doesn't management see this or do anything to handle this inappropriate behavior . Once again as a longtime paying customer you do not want to hear this or be involved in the conversation . I find it very disruptive and very disgusting and very inappropriate that this female as I will not even call her a lady . How disruptive she is as an employee and how she's missed treating employees in front of other employees in front of customers explaining her feelings and interactions are being exploited over at the food counter in front of customers in Plain view. Any other company this would be considered a automatic termination . from what I have heard about this employee I've heard that she is a very disruptive person and a very dis-respectful and inappropriate employee. I think the Whole Foods team management or upper management. That handles kind of concern that this should be very much looked at and handled and looked for removal or replacement with this concerning issue about this employee or employees. Morning breakfast.. Whoever is the morning breakfast food cook is.. I would like to express that the eggs are rubbery , The quesadillas could be a lot better, the breakfast croissants have a style of hot sauce on them that shouldn't be added unless the customer wants it. The oatmeal is either to water down or to dry . The breakfast burritos I have five people that of been sick on the breakfast burritos. I personally refuse to ever eat one of those and I have told people to watch out for them because of how many people I know have been sick on them. Somehow I know there's a health code violations somewhere and I think if any more people get sick at Wholefoods / Amazon Newport beach food that someone should actually call the health department. Management . I don't know them personally but from what I've heard the GM is named "Bryan" he Controls the store from what I've seen in an overall The store looks good and clean. I have heard that if you are on this mans good side then he will knowledge you . And if you were on his bad side that pretty much he will find a way to have you removed slowly that information comes from other employees that I have actually talked with. To upper corporate Whole Foods New Port Management and Amazon management team. I think you really need to take a look into this store personally and other stores on how they are personally handled. I think you need to check out the employees and also listen to how employees feel and maybe have employees treat other employees with more respect and less mishandled issues. I think you need to look at supervisors and how they are miss handling customers and also how they miss handle employees. To Amazon fresh you spent $13 billion dollars creating a Health environment impact of employment by merging two companies . If this is one store having issues I wonder what the other stores are like as well.. I think you need to look into all of your stores including this one in Newport Beach Ca deeper and start cleaning the house If you want to succeed or stay with such a dysfunctional management team and thrive in business start listening to what is being said and stop ignoring everything being said and step up and see what customers are saying . Very concerned customer whom will keep posting more as he feels he should when it happens.
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Review
#1102892 Review #1102892 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Cons
  • Frequently dirty bathrooms
  • Disrespectful employees
  • Customer service
Reason of review
Poor customer service
Loss
$100
Tags
  • Whole Foods Bad Products
  • Hygeine
  • Fashion Island
  • Prep Foods
Resolved

Update by user Jul 20, 2017

I would like to update my review. Today I was contacted by Julie of customer service from Whole Foods Market in Vancouver.

She apologized to me on behalf of the company, as well as made restorations for the situation they caused. She did confirm that my gift cards...

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1 comment
h.kitchener
#1352407

I would contact Chase and tell them what is happening and request they do something about it---like cancelling out the cards, re-establishing your rewards credits so you can use your rewards for something that can actually be used. Chase said these things were valid, they are not, so it is Chase's responsibility to correct the problem.

Forget about Whole Foods entirely and shop elsewhere. But, have Chase correct the problem, not you.

Review
#1076775 Review #1076775 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Cons
  • I felt targeted and discriminated against
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
3.4
Details
I have been coming to Wholefoods in Newport Beach for Many years as Newport Beach has one of the Nicest Outdoor Mall's Fashion Island Mall owned by the Irvine Company . Newport Beach has a very thriving income that has some of the Top Stores to shop and Restaurants to...
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1 comment
Anonymous
#1340873

"always see very well dressed Management that knows how to handle themselves with integrity"

how did mngmnt go down hill in one day???

Review
#1028147 Review #1028147 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Reason of review
Poor customer service
2.0
Details
Whole Foods in Chicago on canal street refuses to provide reasonable accommodation to disabled individuals. I need to check out near the indoor parking but the Whole Foods cashier and manager refused that accommodation because I had 16 items instead of the 15 required...
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4 comments
Anonymous
#1309900

As a disabled person I find your complaint to be the USUAL self entitlment. GET OVER YOURSELF!!!!

If the sign says 15 or LESS then THAT IS FOR EVERYONE!!!! YOU attempt to use your disability in order to effect change FOR YOU and NOT every disabled individual out there. THAT is what makes YOUR post a giant steaming pile of vileness. NOT that YOU are bringing to everyones attention an ACTUAL injustice to a disabled person but that YOU want special treatment BECAUSE of your handicap.

YOU are a PRIME example of WHY a lot of people dislike the handicapped. YOU DEMAND special treatment and when YOU dont get it, YOU go on a PUBLIC FORUM and bash THEM for NOT giving into YOUR demands. Just because YOU are handicapped doesnt give YOU any more special treatment then the customers in front of you and behind you. I suggest that YOU learn your place buddy.

And by "place" its right along side every other HUMAN BEING out there.

YOU are NOT a special snowflake, YOU do NOT deserve special treatment and if YOU cant follow the rules of society then just dont go out into society. Just because YOU get special parking doesnt mean it transfers into the store.

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Review
#1013456 Review #1013456 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Reason of review
Poor customer service
1.0
Details
I have a complaint regarding Whole Foods.I believe they should be on your naughty list and here’s why; I am located just north of Boston Massachusetts and in several of the stores in my area Whole Foods refuses to say Merry Christmas or advertise Merry Christmas, but...
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1 comment
h.kitchener
#1257059

Residing in Massachusetts you should know how these lemmings think in the state. After all, they elected such rocket scientists as Ted Kennedy and Elizabeth Warren!

I suggest you move to a friendlier and lower-cost state if at all possible or just do not shop at stores that play these silly games. Merry Christmas.

Review
#975034 Review #975034 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Reason of review
Poor customer service
He was so attacking and off base that I asked for security involvement and they assured me that there was not any problem. I asked for his name and he told me that he won't give it to me. I let the incident go in spite of it being very upsetting. Each time he saw me...
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1 comment
Anonymous
#1171930

Tell everyone you know about this bad experience, and continue to make it as widely known as possible. Stores increasingly don't seem to care about customers at all; they really don't seem to care if customers are treated badly.

Tell your experience on every consumer complaint site you can find, and make it as widely known as possible. Write a complaint to Whole Foods corporate office (they probably won't do anything but issue a standard, boilerplate response, but at least you'll know you tried).

Review
#857453 Review #857453 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Reason of review
Staff harassment
Preferred solution
Let the company propose a solution
Tags
  • Naeem

Contact Whole Foods Market Customer Service

Mailing Address:
Whole Foods Market
2905 Pearl St.
Boulder, CO 80301
Phone:
(303) 545-6611
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What a pity, great brand but totally incompetent and uncaring, rude employees OUTRAGEOUS I AM A HUGE SHAREHOLDER AND HAVE COMPLAINED WITH EXTREMELY VALUABLE FEEDBACK, YOU DO NOTHING ENOUGH I AM GOING TO THE ATTORNEY GENERAL CLOSE YOUR DOORS, YOUR MANAGERS...
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1 comment
Anonymous
#1155801

I'd sell your stock immediately. I work in the natural products industry and this company is nothing short of a ***-show compared to other natural retailers. I know many people who have recently sold their stock.

Review
#832100 Review #832100 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Reason of review
Poor customer service
Loss
$978