Whole Foods Market - It great customer service!

Tried to place an outer for delivery online. I do this on a regular basis. Having technical difficulties on their end so I tried to let them know so they could address it. They are probably losing $$$ because of this issue. Called my local store and was told to call a different store which I did. That store told me I would need to call Amazon directly. Geeze, trying to do them a favor and got the total run-around. They lost my $200 order today!
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1 comment
Anonymous
#1784575

they are even worse in nyc. Could care less about the customers

ID
#1617957 Review #1617957 is a subjective opinion of poster.
Service
Whole Foods Market Customer Care
Pros
  • Great products
Cons
  • Frustrating customer service
Reason of review
Poor customer service
Preferred solution
Train your customer service people better
1.0
Details
I have been visiting this store at Fresh Pond in Cambridge for a while now and this is the second time I have been severely ill treated by an employee from the fish department. Today he was so rude that he shouted inside the store pointing his fingers towards me. He...
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ID
#1596668 Review #1596668 is a subjective opinion of poster.
Service
Whole Foods Market Customer Care
Cons
  • Rude and impolite staffs
  • Very rude
Reason of review
Poor customer service
Loss
$60
Preferred solution
Ask the staff to appologize to me for his behavior
1.0
Details
I have been visiting this store at Fresh Pond in Cambridge for a while now and this is the second time I have been severely ill treated by an employee from the fish department. He was so rude that he shouted inside the store pointing his fingers towards me. He mocked...
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ID
#1595265 Review #1595265 is a subjective opinion of poster.
Service
Whole Foods Market Customer Care
Cons
  • Non responsive customer care
  • Rude and impolite staffs
  • Management
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Cheated By Whole Foods
Poor customer service, simply rude by a cashier, Julian or something. Unacceptable.
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1 comment
Anonymous
#1784576

you should see the one in nyc. The manager pointed at her clothes and said do you know who I am.

I didn't even know what she was wearing. I told her I don't judge or look at what ppl wear. I judge based on the quality of a person. She was horrific.

Ridiculously rude and kept customers waiting to get in the store cause she was a horrific manager who couldn't finish her team meeting on time. Of course there was no apology and ppl were yelling at her.

She decided to have an attitude. She needs to go back for customer service training

ID
#1456360 Review #1456360 is a subjective opinion of poster.
Service
Whole Foods Market Customer Care
1.0
Details
Just learned that Whole Foods has discontinued bags with handles! So now trying to carry heavy bags of groceries is super awkward--and you have to hold on tight to keep from dropping your groceries in the street. I have put up with WF prices for years because it used...
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ID
#1396712 Review #1396712 is a subjective opinion of poster.
Service
Whole Foods Market Customer Care
Reason of review
Poor customer service
I’m very disappointed in many of the changes since Amazon bought WF. Just a few examples.. *Lowering the price of avocados but switching the size to a plum. *lower the quality of most of your breads *the fish is not always fresh *having extremely limited quantities of...
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ID
#1341544 Review #1341544 is a subjective opinion of poster.
Service
Whole Foods Market Customer Care
Reason of review
Poor customer service
Hi, there's an issues Harlem store on 125 street used to have four working bathroom, but since druggies bewn using the bathroom for illegals *** they cut the bottom of the bathroom and the four bathroom stools now went ro only two one are used for stuffs cleaning...
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ID
#1325884 Review #1325884 is a subjective opinion of poster.
Service
Whole Foods Market Customer Care
3.9
Details
I come to Whole Foods everyday to eat and monthly to grocery shop. I will no longer be shopping here due to comments I overheard this morning while eating at the lobby table. The customer service representative came up to two women that worked for whole foods and said...
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ID
#1305597 Review #1305597 is a subjective opinion of poster.
Service
Whole Foods Market Customer Care
Reason of review
Poor customer service

Whole Foods Market - Poor customer service

I tried to buy a gift card displayed at the CS counter. Employee said I would have to buy one at the check out line. I had nothing else to buy and she was simply standing there. Saturday check-out lines were long and I had a friend waiting for me in her car. NOW is the time for AI. Place a self check station where that do nothing employee was standing.
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ID
#1304175 Review #1304175 is a subjective opinion of poster.
Service
Whole Foods Market Customer Care
Reason of review
Poor customer service

Whole Foods Market Reviews

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Whole Foods Market reviews
1.2
Details
When shopping at WF and found two prices. One for Amazon Prime and one for no Amazon Prime members. I guess than my 18 year daughter who cannot afford Prime membership is not allowed to shop there. These types of arrangements will always back fire. Walmart just has to...
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3 comments
Anonymous
#1527439

Why are you making your 18 year old child buy her own groceries anyway? Perhaps you, as the parent, should help ensure that your child's basic sustenance needs are met, and not blame your lack of parenting on Amazon Prime. {{Redacted}}

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ID
#1301620 Review #1301620 is a subjective opinion of poster.
Service
Whole Foods Market Customer Care
Reason of review
Poor customer service