Whole Foods Market
Whole Foods Market Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.1 star rating based on 98 customer reviews; consumers are mostly dissatisfied and report frequent service problems.
Key Takeaways for Future Customers
- Read recent Whole Foods Market reviews for store-specific issues before ordering or shopping.
- Expect inconsistent stock and higher prices compared with alternatives when evaluating value and membership perks.
- Use photos and keep receipts in case you need refunds or to dispute returns and delivery problems.
Negative Feedback / Risk Areas
- Recurring complaints about poor customer service, rude employees, and unresolved Whole Foods Market customer complaints to corporate.
- Frequent delivery errors, canceled orders, missing items, and issues obtaining refunds for damaged or incorrect groceries.
- Stock shortages, pricing errors at checkout, and inconsistent application of discounts for Prime or membership customers.
Positive Feedback
Reviewers praise organic produce, location and layout, and many helpful non-management staff in departments like bakery and seafood.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.1 star rating based on 98 customer reviews; consumers are mostly dissatisfied and report frequent service problems.
Key Takeaways for Future Customers
- Read recent Whole Foods Market reviews for store-specific issues before ordering or shopping.
- Expect inconsistent stock and higher prices compared with alternatives when evaluating value and membership perks.
- Use photos and keep receipts in case you need refunds or to dispute returns and delivery problems.
Negative Feedback / Risk Areas
- Recurring complaints about poor customer service, rude employees, and unresolved Whole Foods Market customer complaints to corporate.
- Frequent delivery errors, canceled orders, missing items, and issues obtaining refunds for damaged or incorrect groceries.
- Stock shortages, pricing errors at checkout, and inconsistent application of discounts for Prime or membership customers.
Positive Feedback
Reviewers praise organic produce, location and layout, and many helpful non-management staff in departments like bakery and seafood.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need refunds!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
- - Two 32 oz baby artichoke orders; first mildew, second large artichoke.
- - Refund attempt; policy change required credit; calls were cut off.
GREAT PRODUCTS AND NICE LOCAL STAFFS, THEIR COMPUTER SYSTEM IS ABSOLUTELY HORRENDOUS, THEY DO NOT LIKE PHONE CALLS AND KEEP PUSHING TEXTS. I AM 82 AND AM NOT COMPUTER SAVVY WHICH I FIND A BELESSING. I USE MY MIND AND NOT THE COMPUTER!!!!!!!!!!!!1
ORDERED BABY ARTICOKES IN 32 OZ. CONTAINER---- ORDERS111448****2364****, 111913****959****.
FIRST ONE ARRIVED MILDEW AND 2ND REC'D I LARGE ARTICOKE. TRIED TO OBTAIN REFUND, TOLD POLICY CHANGED AND NEEDED TO CUSTOMER DISSERVICE FOR CREDIT, TRIED CALLING AND WAS CUT OFF TWICE THEREFORE THIS EMAIL!!!
- Great products
- Management not customer centric
Preferred solution: Full refund
User's recommendation: Do not buy AS WHOLE FOODS DOES NOT BELIVE IT'S CUSTOMERS!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReligious vegan discrimination
- - Vegan customer received animal carcass and hot dogs.
- - Requested full refund and tip reversal.
- - Alleges discrimination; staff Liz and Hadold.
I am a religious strict vegan. I had placed an order with Whole Foods through Amazon today.
In the notes, I stated that I am a strict Vegan and please do not place any food that is not vegan into my cart or bring it to my house.
However, and I don't know how this happened, but it doesn't matter I was delivered animal carcass, hot dogs I contacted Amazon/WholeFoods Customer Support and explained the situation and that I am appalled and revolted, and this is horrific action that brought an animal carcass into my Vegan home. I had to dispose of the groceries and ask for a full refund and that the tip for the fulfillment should be reversed.
I was advised that they would not do anything about this other than refund the amount for the hotdog
I view this as a matter of religiousdiscrimination!
These are the two people with whom I dealt with:
Liz - supervisor
Hadold - customer support
User's recommendation: Avoid online purchases. Avoid Whole Foods if you are vegan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRacial Profiling Needs To Stop
- - Midtown Atlanta Whole Foods at 22 14th St NW Ste C, 30309.
- - Officers at this location followed them, making them feel targeted; spent about $70 on items.
The location is in Midtown Atlanta, GA. Store location is: 22 14th St NW Ste.
C Atlanta, GA 30309. I'm a young man of color skin who moved to Atlanta to establish my music business. My woman and I live not too far from this Whole Foods Market location, so we've decided to buy the green sturdy bags in a light sports backpack because we like to walk to the store because it's just convenient for us. We've gone here hundreds of times and I'm not exaggerating either.
This store has all Black officers mostly who are constantly staring at me and her and sometimes following me around the store, making it obvious that I'm being followed like I'm a thief or a criminal. Today I went alone to pick up a few things and I couldn't ignore that I was being stalked by this officer who didn't even have the decency to smile or say hello but just followed me the entire time. I spent $70 on a few items and if this is what it has come to in Whole Foods in Atlanta from Black police officers racist against us real men of color, then I'm gone. If you're a young man of color, you're probably going to experience this racism at Whole Foods Market.
But here's the funny part of it all: these Black officers at this location will risk their lives to protect some food that's not even really organic! Lol! One thing I can say about the South that hasn't changed and I think will never change is the house (N...s) are still loyal to their slave masters and won't hesitate to hate and destroy people that look shades of skin similar to them because they hate themselves. I'm not saying criminals aren't entering this location or any establishment to do such activity, which makes it hard to trust men that look like me, but damn...
everyone isn't a thief or up to no good just because they wear a backwards hat and a do-rag. Ignorant and simple-minded people will remain just where they are in this life. I'm going to hold my head high because God made me this way. I love my style of clothing.
I love being the color I am, and I'm proud of the *** I've overcome in my life like this.
I will be successful in life and I will continue to treat everyone with kindness and respect even though some don't deserve it. God will even this out for me and people like me.
- Most of the employees there
- Some great products and employees
Preferred solution: The Police Officers Sargent to train them correctly, not to single out every young man of color and treat them this way, making customers like myself feel unwelcome to shop in peace especially when we have a current paying AMAZON MEMBERSHIP
User's recommendation: If you're and man of color and you're going to this Whole Foods Market in Midtown Atlanta, GA, be prepared to be followed and stared at as if you're a piece of garbage.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about the behavior of an Amazon Returns employee at Whole Foods Market
- - Whole Foods Amazon Returns staff were rude.
- - Refused to accept return, sent to kiosk; shouted 'Terrible? Thats you' and refused to provide name.
Complaint about the behavior of an Amazon Returns employee at Whole Foods Market (July 31, 7:00 PM)
Hello,
I would like to file a complaint about the rude and unprofessional behavior of an employee at the Amazon Returns counter inside Whole Foods Market, located at 21105 Biscayne Blvd, Aventura, FL 33180.
The incident occurred on July 31, 2025, at around 7:00 PM. We came to return an Amazon item.
After waiting in line, we approached the counter, but the employee a young woman with a ponytail refused to accept the return and directed us to use the self-service return kiosk.
We returned to the counter, as we were unsure how to use the kiosk since it was our first time using the return machine. (We have returned items through Amazon before, but always directly through staff.)
The employee told us she was too busy and refused to assist. We then approached a second employee (a young man), but she told him not to help us and sent him to move boxes instead.
At that point, a line of about 1520 people had formed, and other customers were clearly frustrated. I politely asked her to begin taking returns to help reduce the line, but she still refused.
Eventually, she accepted our return.
After submitting negative feedback on the screen and selecting that the service was poor, the employee shouted at me: "Terrible?
Thats you."
When I asked for her name, she refused and said she was not obligated to provide it. I find this behavior completely unacceptable and far below the standards of customer service.
I kindly ask that this incident be reviewed and that appropriate action be taken.
Sincerely,
Preferred solution: Apology
User's recommendation: Need found better employee
Their wonderful looking fruit pies are actually highly unhealthy...
- - The pie looked wonderful and the pastry was good.
- - It tasted of fresh cherries but was overwhelmingly sweet.
- - Sugar was over 60%, with about 30% added.
I bought a half cherry pie at Whole Foods recently. Looked wonderful and the pastry of it was pretty good.
I tasted the fruit in it and i could tell it was made with fresh cherries... but... I found it overwhelmingly sweet, beyond tolerance. I looked up the ingredient information on the back of the box and found a total of over 60% of sugar in its content!
Half of it comes from the ingredients (cherries and god knows what else) but they add another 30% of sugar to it!
Considering that Whole Foods advertises itself as promoting healthy food and wants to "educate" customers as to how to eat in a healthier way...
I find this amazing! This level of sugar will send anybody to the pre-diabetic category!
and if they are diabetic, straight to the ICU...
The boss in the pastry and bakery department should be questioned about this very unhealthy recipe. It is not necessary to contribute to get people sick and pretend they are all for health...
Very disappointed.
A regular client.
User's recommendation: If you care about sugar levels and health.... read the label first and maybe buy something healthier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was smeared and banned
- - Former Whole Foods Brooklyn Amazon shopper (2019–2022); faced stalking accusations.
- - I want a formal investigation and the right to defend myself.
This is my issue. I worked at Whole Foods Brooklyn as an Amazon shopper, from August 2019 to August 2022, when the position ended.
I also live a 5 minute walk away from this location, so it was the place where I did my shopping.
Basically, unknow to me during my 3 years as an employee, this chubby cashier guy in a leadership position didn't like me. So when the Amazon shopper position ended, I continued shopping for my food there, because it's the closest market to my house. So the guy sees me there August 28, 2022 (Everything is documented), and he didn't like that. (I don't even know his name).
On that day I talked with an employee named DJ, who unknown to anyone there, also worked for Amazon AND was a coworker of mine at the Amazon location.
She was the only person that I talked to on the floor, a co-worker of mine. Yet, on that night he created a case against me saying that I was there stalking somebody. (I talked with DJ days later, and despite me being accused of stalking, and her being the only person that I talked with on the floor, nobody had talked to her about me or my conversation with her. Yet the guy created a smear case stating that I was stalking somebody.
Dragging the manager and security into confrontations, basically manipulating them while he stays hidden.)
Knowing what was going on, after August 28, for my protection, I recorded each and every single trip that I took to Whole Foods with a hidden Go Pro camera. Everything is completely and utterly documented. (Videos and timestamped text messages.)
A few weeks went by and they finally learned that I do indeed live a 5 minute walk away, and so they can't get me on that. So what do they do now?
They now changed the narrative from me stalking an unknown person, to me invading the space of another employee, VV, who I got along very, very, very well with.
Though this all started on the day that I talked with DJ, they now changed the narrative to say that I invaded VV's space. With VV even saying that she's totally confused by the situation. (She also wished me good luck with the guy trying to ban me.)
So think about that. They tried to get me banned by saying that I was traveling from far away to stalk DJ or a nameless person.
And when they saw that I live a 5 minute walk away, they immediately changed it to me invading VV's space.
So after August 28, when the guy smeared me with stalking, this became a HUGE issue for me. My trips to Whole Foods were not frivolous at all, because of what the guy, with the manager where doing something so psychopathic. You know so many people there, because you worked there for 3 years and you just don't know what kind of smears they are spreading. As such, every single interaction that I had with VV, which were recorded, were about the chubby guy and the manager trying to ban me.
We talked about nothing else, because it's such a huge serious issue and nothing else matters, with like I mentioned earlier, her wishing me good luck with the guy trying to ban me.
So think about that, you have the security people following me around as soon as I walk into the store, my conversations with VV are about the fact that the manager and the chubby guy are trying to ban me. Very quick conversations because these guys are following me around and reviewing the security tapes. At what point am I going to start hitting on VV and invade her space? Someone who I've talked with for many, many hours when I worked there, I've never hit on her, and suddenly as I'm talking to her in a serious manner about the guy trying to ban me, I'm suddenly going to start hitting on her for the first time ever, and get too close to her.
So that the chubby guy and the manager, who are spying on me, and not VV herself, could say that I invaded VV's space.
So I'm writing, because it's been two years, and the contact person in my ban letter has never responded to my emails. And I just cannot let these corrupt people get away with this. What can I do to fix this? How can I get somebody to investigate, in a serious manner, the manager, Jeff the shift leader, and not just take their word just because they are the managers.
As if that automatically makes them pure, trustworthy people. Incapable of being dishonest, manipulative, malicious.
When I worked there, they couldn't do such a thing, because by policy I would have to be involved and defend myself, with words. And they really took advantage that once my position ended I couldn't do that.
So all I ask is for me to have the ability to verbally defend myself and for such allegations to be properly investigated. It's why free speech is so important.
- Very professional
- Self checkout
Preferred solution: Information
User's recommendation: Whole Foods is great as a company. My issues are rogue individuals.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am regular customer at whole foods Westport Connecticut and others. I was driving out of the parking lot and a car came quickly going towards my car from the front door entrance. It damaged my car
- - A card from the front door area damaged my car; the manager promised to file with insurance, but the claim was denied after photos.
Driving out of the parking lot of whole foods after purchase a card came careening from the front door area and the damage to my car. I told the manager he came out told me he'd write it up and I should get a call from their insurance.
The insurance in contact me and I had to go back to the store. Then after the agent spent months he told me it wasn't covered. I had sent him photos. When originally happens I called the police and when the police came the manager of the store said they didn't have to write a report because the store was taking care of it.
Apparently that was not true. I've tried to reach the area management and also executive management but there's no help.
User's recommendation: If any incident happens that causes you damages make sure to get the police to write up a report
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApplication
Hey I schedule a date in the application to work. the date is 4/19/2025 10am. Im not sure if I go too the Wholes food market or if I have too wait for someone too contact me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Have shopped at WF for many years. They opened a store in Bozeman Montana. Since the opening they have floundered in customer service, high turnover and recently I experienced the indifference towa
- - Self-checkout push with cashiers; Prime Card discounts often fail.
- - Bozeman offers business options; WF is a failed model; invoice issue occurred.
Whole Food local and corporate has no interest in the customer, especially if they have failed. No contact after complaints, only interested in money.
Beware of some of their products as well.
Lets see if Whole Foods replies. Doubt they will.
Purchased a good amount of groceries. Have a Prime Card.
They push you to self checkout by only having one or two checkout people. Amazon spent millions on software that does not work. Many unsuspecting customers will buy at WF using their Prime Card and not get their discounts and credit. That happened to us.
It took one hour of dealing with indifferent managers to get them to hand correct the invoice. I called corporate and complained. Never heard anything.
Lots of great options in Bozeman for our business. WF is a failed business model
- Some great products and employees
- Lousy management
Preferred solution: Better management and software
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnother disturbing experience with store management and indifference
- - WH's performance has declined since Amazon purchase.
- - Prime discounts didn't apply due to faulty software; Bozeman store management was weak.
I have shopped at WH for many years. I have seen their ability to manage a business deteriorate since being purchased by Amazon.
Recently, we used our Prime card and discovered that the poor software system failed to apply discounts. The management in the Bozeman store is weak and indifferent.
I complained to corporate and nothing happened. It's not a good feeling in a very competitive market with slim margins.
- Great variety and quality
- Little emphasis on customer experiences
Preferred solution: Train managers and don't ignore the customer who pays their salaries. Beware of fancy checkout equipment that does not work.
Whole foods,Amazon
They canceled with no,warning less than 2,hours before delivery. This after receiving updates that shopping was in progress. Never again will use such unreliable people.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: BEWARE this Whole Foods...
- - Ordered yesterday; updates showed it was out for delivery, then canceled; live chat claimed the driver would come, but calls disconnected.
Company fixed the issue and I have been provided with apology. Emailed to corporate Amazon
BEWARE this Whole Foods...If i could give 0 stars I would ordered yesterday early afternoon, get updates through the day, message that "it's out for delivery" then at 9:00 pm "the order is canceled" I do chat with live person then who states "the order is coming, trust me I talked to driver" At 11 pm, Amazon customer service disconnects from my call because they can't help. This morning another Amazon customer service person disconnects because they can't help me..
- Non responsive customer care
- Order not coming
User's recommendation: Avoid Whole Foods...Have no faith in Amazon customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApple card code error. Unable to access $500 funds
- - Bought a $500 Apple Card at Whole Foods, Marietta, GA.
- - No activation code; activation receipt failed.
- - Six days unresolved; seeking replacement or refund.
Purchased a $500 apple card from whole foods in marietta ga on 11/5/2024 around 430pm. There was no code on card and the activation receipt didn't work.
Spent 5 hours on phone with apple. Conclusion was since it was bought from whole foods market and not directly from apple. The activation could would not work. The card is defective.
Since whole foods sold it, apple says whole foods must replace it.
All cards from whole foods in the marietta area were pulled as many customers are having the same problem. It has now been 6 days and no resolution. I'm ready to contact an attorney, Clark Howard or anyone else that will help get this resolved. You have my money.
I want a working card or my money back. PERIOD!!
User's recommendation: Don't shop at whole foods market. Awful customer service and refunds
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Tell corporate my side of what happened with customer
- - Management says abuse is okay after a complaint.
- - Fired; reinstatement attempts denied.
- - No response from Austin corporate; non-management staff are great.
Won't waste my time with corporate... obviously they don't care so why should I?Put this down as a learning experience.
I haven't had the courtesy of a response despite numerous emails and they even opened a so-calledCARE? case but no response. I wonder if they treat others like this?
Still no courtesy of a response.They even gave me a so-called 'customer CARE! case'#I wonder how many others get a case # but no response?Hmm...
Gave customer back his abuse...he complained...got fired... management says abuse OKAY.
Tried to get reinstated... filled out separation form multiple times... always told 'wrong'...do it again or 'I can't read it.' Do this on purpose?...if reinstated they have to give you back pay...an Amazon no-no! So far no answer from corporate office in Austin.
Don't want to ruffle feathers!
Only plus...non management team members great to work with. Old timers here wish for last mgmt.
Preferred solution: Courtesy of a response so I can give my feedback
User's recommendation: Work some where else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Former employee
- - Management encourages customer abuse.
- - I was fired after retaliating to a customer's abuse.
- - There are informers, and teammates are nice and work as a team.
Pissedconsumer sent Whole Foods corporate my review and they supposedly read it. Haven't received any feedback as of 10/13...
c'mon WF, I won't bite! I was honest...how 'bout you?
I tried to get reinstated but kept getting the runaround. You have to fill out a 'separation form' which I did several times but was always told 'wrong web site' or 'I can't read it' (Kirsten Alten at Whole Foods Federal hwy.
Ft.Lauderdale FL.) I think they deliberately do this to frustrate you since if you get reinstated they have to give you back wages.Amazon(Whole Foods owners)don't like to part with $ if they can help it. So much for corporate nonsense.
If you want to work at a store where management encourages customer abuse, then this is the place for you. I was let go recently after retaliating to a customer's abusive behavior and he complained.
The head of the team leadership thinks she is a man, and the manager acts like an immature, giggling schoolgirl.
There are lots of informers! The only advantage is that fellow team members are nice and work as a team.
- Fellow team members
- Robot like management
Preferred solution: NA
User's recommendation: Deal strictly with team members
Explanation
My address was put in wrong by me because I switched from delivery to pickup and then switched back to delivery and thats when I but my address in with the 2 part zip code which made the glitch. . Switched back to 1 part zip code and it worked .
About
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Whole Foods Market is a natural leader in natural and organic foods. Company was founded in 1980 and it is headquartered in Austin, Texas. Whole Foods Market operates about 300 stores in North America and the United Kingdom. Company has highest standards of quality and it is very popular among customers. Company offers such departments as pets, bakery, cheese, seafood, whole body, prepared foods, beer, wine, bulk, floral, grocery, produce, meat and poultry, coffee and tea. The web site of the company contains full information about products, ingredients and nutrition. Offers gift cards and a Better Bag program. It is very easy to find nearest store using store locator.
Whole Foods Market is ranked 132 out of 1991 in Food Stores category
USA
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If your “religious veganism” warrants wasting the other food in your order by throwing it out and WF’s money by demanding a full refund (because an unopened pack of hot dogs was included), that speaks more poorly about your “religion” than WF’s mistake.
Religious discrimination? Nice try. You should have “disposed” of the order back at Whole Foods.
Blame yourself for this. If you have such special needs, go to the store and pick out your own food.