Whole Foods Market Reviews

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Produce bad

I went to Whole Foods on Post Oak in Houston The produce looked horrible Packaged broccoli was expired, nothing available but organic and it looked bad. Brought home some red potatoes, had to cut off most of it. Houston grocery market very competitive, Whole Foods is not competing.
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ID
#1654068 Review #1654068 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Employees great
Cons
  • Product
Reason of review
Bad quality

Discrimination

I found out that Whole Foods does discriminate people by looks.
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ID
#1637178 Review #1637178 is a subjective opinion of poster.
Location
Cathedral City-Palm Desert, California
Cons
  • How i was treated
  • Dishonesty
  • Bad customer service
Reason of review
Poor customer service
New Reviewer

Columbus Whole Foods

The service was horrific. The manager kept at least 40 ppl waiting to get inside the store when she was holding her company meeting. She didn't even apologize. She had an attitude and told ppl to take a card for a general customer service number. When I passed by her, mumbled to myself not so nice words that were not said directly to her. When I was leaving, she asked to speak to me and asked if I had a problem with her. I said I was in a rush but then came back down the escalator to speak to her. Her first comment was "do you know who I am just cause I am dressed like this" I barely remember her face and never looked at her clothes until she pointe to them. Then 2 other ppl surrounded me who were triple my size. I am five feed and 90 lbs. I felt intimidated and very surrounded and not comfortable. I have never felt bullied in my life like I did from the three of them. She was the worst customer service manager. I can't believe whole foods allows ppl to be bullied by their own employees. What ever happened to the customer is right and treating them nicely by apologizing. There were many other ppl complaining. She had such an attitude and made sue 2 other ppl were around me so I go nervous and feit like a victim. I was devastated and whole food did nothing abt her. I was in the wrong even if all of these big ppl surrounded me;; I have neve fellow like a victim and taken advamtage of in whol eloge, Please advise asap.
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ID
#1636500 Review #1636500 is a subjective opinion of poster.
Location
New York, New York
Service
Whole Foods Market Manager
Reason of review
Bad quality

Fishy Business

Went to the store on the Alameda San Jose today. Wanted to buy King Salmon. Price per pound is $26.99. I can see the King Salmon on top of the pile, however, when the person pulled my piece he pulled it from underneath the pile. I asked, why this one seemed too fatty. He said, it just happened to be that way. I paid $29.99 (more than one pound piece) and went home. When I popped the package at home and held felt the fish. I said there is no way in heaven this is the King Salmon. My diet includes Salmon at least twice a week. I took the Salmon back and went to customer service to return it. Michael, introduced himself to me as the supervisor. I told him I want to return the product. Without a word, he started to make the return. I asked him, if was going to ask me why I'm returning it, he didn't answer. So I waited and asked again, he said why am not returning it for you. I said you are missing the point. I took my credit back to the seafood dept to get the $9.99 salmon and told the person again that this is not king salmon and he should remove the rest from that pile. He looked at me at simply ignored what I said. I went back to Michael and asked if he can right his name and the other persons name on a paper for me. He simply said:"if you are writing a complaint I'm not going to write the names for you." I left with a big disappointment that this type of deceiving behavior would happen in a place like Whole Foods. Trust is lost.
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ID
#1626393 Review #1626393 is a subjective opinion of poster.
Location
San Jose, California
New Reviewer

It great customer service!

Tried to place an outer for delivery online. I do this on a regular basis. Having technical difficulties on their end so I tried to let them know so they could address it. They are probably losing $$$ because of this issue. Called my local store and was told to call a different store which I did. That store told me I would need to call Amazon directly. Geeze, trying to do them a favor and got the total run-around. They lost my $200 order today!
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1 comment
#1784575

they are even worse in nyc. Could care less about the customers

ID
#1617957 Review #1617957 is a subjective opinion of poster.
Location
Swampscott, Massachusetts
Service
Whole Foods Market Customer Care
Pros
  • Great products
Cons
  • Frustrating customer service
Reason of review
Poor customer service
Preferred solution
Train your customer service people better

Consumers must know and Ban the Seafood section at Wholefoods Market

Whole Foods in Florida hire the most corrupt Seafood coordinator. ever known. besides treating people and workers very bad at times making people cry over the phone or calling people stupid this man go to order large amounts of fish and when he couldn't sell them he would ask the distributor. to refreeze it and a few weeks later he would take out the same fish and sell it as fresh. This happened many times but no one ever looked into anything he did . He would throw most of the work on his assistant and other members and this allowed him to do his side real estate business buy and sell . Wholefoods Market Market caring about members is just for publicity .Trust me members get abused in that store . David Ventura got away with so much over the years ,taking kickbacks ,going on fishing trips which was against company policy but when you have no boss overlooking and letting you do as you like . His file had complaints but nothing was done . Members were afraid to say anything because there was retaliation . All i can say is these days i will never shop for Seafood at Wholefoods .! better safe than sorry plus that they don't deserve my business .
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1 comment
#1838975

absolutely true and wholefoods workers feel the same too.

ID
#1611763 Review #1611763 is a subjective opinion of poster.
Location
Miami Beach, Florida
Cons
  • Very rude
  • Worst sea food management
  • Ignored me when i had a complaint
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Do Not buy Sea Food !

When you see your boss tell the distributor whatever doesn't sell freeze it and we will sell it next month. That is somerhing hes done many times .. if the company looked at purchases of the cod coming in and what was sold they would find out the truth if they call halperns im sure they will cover for David Ventura . account manager for halperns Darryl Reed would know as hes been instructed to do this many times .. when they were long on product after an ad the public are refrozen fish !!!! this isn't a story its a fact !!!
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ID
#1605067 Review #1605067 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • Dishonesty
  • Maniputlation
Reason of review
Bad quality
Preferred solution
search for truth
New Reviewer

Dont go to this store

I have been visiting this store at Fresh Pond in Cambridge for a while now and this is the second time I have been severely ill treated by an employee from the fish department. Today he was so rude that he shouted inside the store pointing his fingers towards me. He mocked at me by changing his tone to a mocking format when he was talking to me and embarrassed me in front of everyone in the store. I believe you can take look at the video footage if you have any in the store. This is the second time, this same staff ill treated me and there was no action taken by the store customer care to prevent this from happen. I have already requested the customer care department last time, but there wasnt any action to prevent this recurring. Customer care is really terrible in this store. DONT visit this store if you don’t want to be embarrassed. They even told me in Twitter that someone would address my issue but no one did. STAY away from WHOLE FOODS FRESH POND.
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ID
#1596668 Review #1596668 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Service
Whole Foods Market Customer Care
Cons
  • Rude and impolite staffs
  • Very rude
Reason of review
Poor customer service
Loss
$60
Preferred solution
Ask the staff to appologize to me for his behavior
New Reviewer

Horrible customer care and rude staffs

I have been visiting this store at Fresh Pond in Cambridge for a while now and this is the second time I have been severely ill treated by an employee from the fish department. He was so rude that he shouted inside the store pointing his fingers towards me. He mocked at me by changing his tone to a mocking format when he was talking to me and embarrassed me in front of everyone in the store.This is the second time, this same staff ill treated me and there was no action taken by the store customer care to prevent this from happen. I have already requested the customer care department last time, but there wasnt any action to prevent this recurring. Please stay away from this particular location if you don't want to get embarrassed in public.
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ID
#1595265 Review #1595265 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Service
Whole Foods Market Customer Care
Cons
  • Very rude
  • Management
  • Rude and impolite staffs
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
trust me when i tell you that i gave inside info , pictures and proof to assure the public that what in saying is true and to not take a chance or shop for sea food in florida . Florida coordinator David Ventura manipulates the public and wholefoods by selling refrozen...
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2 comments
#1717826

And you know of all of this how ? There's no mention of personal involvement with the vendor you so freely publicly slam. Therefore, your post is hearsay and not admissible.

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ID
#1590682 Review #1590682 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • Extremely rude store employees
  • Bad experiences lately
  • Disrespectful employees
Reason of review
Poor customer service
Preferred solution
research for truth
New Reviewer

Very Underwhelmed

On 7/7 I shopped at Whole Foods. In addition to groceries bought a turkey sandwich for lunch. I asked for less meat - 4 oz is the prepackaged portion - an obscene amount for a single sandwich in my opinion. The server unceremoniously trashed the extra meat. Really WF??? Thought you were aware of the food waste issue. I could have taken the extra home. And the bread was stale, badly sliced, with hunks of tomato that made the entire sandwich fall apart when trying to eat it. Totally careless and totally disappointing $11 sandwich. The next day I discover the Cranberry Walnut bread I bought is actually an olive loaf. WTF WF, you are fast losing me as a customer.
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ID
#1582093 Review #1582093 is a subjective opinion of poster.
Location
Northeast Jefferson, Colorado
Pros
  • Good quality products
Cons
  • Disappointing since amazon acquisition
Reason of review
Bad quality

Poor customer service, Plymouth Meeting

Poor customer service, simply rude by a cashier, Julian or something. Unacceptable.
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1 comment
#1784576

you should see the one in nyc. The manager pointed at her clothes and said do you know who I am.

I didn't even know what she was wearing. I told her I don't judge or look at what ppl wear. I judge based on the quality of a person. She was horrific.

Ridiculously rude and kept customers waiting to get in the store cause she was a horrific manager who couldn't finish her team meeting on time. Of course there was no apology and ppl were yelling at her.

She decided to have an attitude. She needs to go back for customer service training

ID
#1456360 Review #1456360 is a subjective opinion of poster.
Location
Allentown, Pennsylvania
Service
Whole Foods Market Customer Care

Disrespectful, inexperienced, lack of customer relation skills, unaccountable attitude , negligent management

Unfair Business practices Neglect & insult to customer for attempting to receive funds Ebt Funds were charged however approved it was from a faulty charge of EBT system Whole Foods management did not check into this glitch they were repeatedly asked about before customer called the police on alleged larceny charge to home shopper, once "glitch confirmed Manager does not inform customer customer chasing down manager again No money returned customer denied further contact with store "Nothing more they could do" "Did not want to be involved" claimed money had been returned but it was NOT customer received further insult when attempting to receive receipt proof of return accused customer of nuisance & disturbing staff one conversation phone was slammed down on customer customer calls other store to receive info how to reach central processing for receipt accused by manager of continued nuisaince the time spent stonewalling & insult to customer could have been used to assist to lacate funds WHOLE FOODS is NO MORE HOLLOW FOODS What entitles these inexperienced , poorly trained managers the right to abuse a 23 year customer who worked with management freelance re: whole health Criticized for attempting to receive welfare funds of $130.71 from the faulty charge system no one would admit or inform of . Amazon Whole Foods River St. Cambridge still with holding funds after 300 hours attempt for customer receive back How is it possible a manager * asst can be so short sighted in follow thru with customer process to receive funds back Zillion dollar corporation Amazon take over of whole foods market is a tragedy Cambridge Mass one of the biggest cities in country neighborhood infrequenting store product , service poor nothing as before . community grocery store fails the community abuses an elderly , disabled , poor dedicated customer of 23 years AMAZON took in $130.71 on Dec 5 from welfare funds January 15 still not returned. This is a larceny issue unfair business practices inappropriate behavior from management if customer had not done own investigation today January 15 would not be close to attempt on receiving money Would Amazon have kept it ? customer fighting to receive money returned over 300 hours retrieving documents & communication with involved parties. Unbelievable "I do not want to be involved "Nothing more I can do " Stop calling manager states gives no resource to customer to call secret hotline for complaints & concerns Customer finds and calls on own to legal office in Regional national office still waiting............
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2 comments
#1784579

I was insulted there too. The manager had an attitude and she was wrong.

Whatever happened to good customer service. I can't wait for a robot to replace her.

If you look at all the workers, most are on the phones at the registers. They all need to be retrained.

#1633491

Big talk for a EBT user. Clueless.

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ID
#1449209 Review #1449209 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Service
Whole Foods Market Manager
The glass in the display case for sandwiches and wraps has a magnification factor to it, so that the products appear MUCH larger than they actually are. Bought 2 wraps the other day for $7 apiece, and they were not even close to being a satisfying lunch. Needed at...
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1 comment
#1739115

I had a very similar experience. The wrap I bought looked it had a good amount of chicken salad in it.

I soon find out that this is not the case -- it was essentially all greens and the rest of the wrap itself.

This was absolutely not worth $7!! Shame on them.

ID
#1435946 Review #1435946 is a subjective opinion of poster.
Location
Liberty, New York
New Reviewer

Sneaky Marketing

I shop at Whole Foods often because it is very close to where I live, but I try to use great discretion in buying, since so many items are over priced. So, buyer beware - I'm OK with that. The quality is usually good. However, I have noticed a couple things lately that seem less than honest in presentation. For one, the muffins ($2.00/ea) have recently gotten much smaller, but the price is the same. I won't buy them any more. I used to buy them every week. Second, today I bought two sandwich wraps from the Charcuterie station, which I usually avoid due to item pricing, and I was quite surprised to see how small they were, even though they appeared much larger through the display case glass. That's downright misleading. Clearly, the glass in the case has a magnifying factor to it, which makes the items displayed look much larger. I find this really distasteful (the practice, not the wrap) and purposely misleading. This is very different from the milk half gallon jugs costing $2.25, while the same product is $1.95 at the local corner store. It's in the open-don't buy it if you think it's too expensive. I will continue to shop at Whole Foods, since it is so convenient, but I will be more and more cautious about every item I buy. I will be more likely to walk the extra 5 blocks to Trader Joe's unless pressed for time. Bob Ellis Philadelphia, PA
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ID
#1434157 Review #1434157 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Service and cleanliness
Reason of review
Pricing issue