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Whole Foods Market - Return Policy Review from Discovery Bay, California

2.0
Details
I was given some cosmetic products as a gift & I wanted to return them (unopened) to your store. Your walnut creek store told me I needed a receipt. I went to the San Francisco store where it was purchased & was given store credit which I was greatly appreciated and is great customer service since I am a regular customer. I do not understand the difference in store policy. I would like an explanation. I believe you should inform your WC store that customer service is important & they need to comply with other store's policy. Walnut creek is not an area in which they need to have a receipt policy & I cannot understand why this is so. Please let me know as I am planning to return items to them since I will be getting gifts from your store for the holidays. So I know NOT to return them to my local store in walnut creek and have to travel out of my way to return things.
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ID
#570937 Review #570937 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I just came back from Whole Foods where I purchase a "FRESH" turkey for 3 or 4 times what I would have paid for a frozen turkey at any grocery store. The turkey is frozen solid, I mean solid not a little soft but solid. I spoke with the meat manager and he said it was...
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3 comments
Anonymous
#1069811

Mine was frozen solid too. I got the same ***.

I agree - a fresh turkey cannot be frozen or it is a frozen turkey. No two ways about it.

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ID
#562520 Review #562520 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Cons
  • Frozen turkey charged for fresh
Reason of review
Poor customer service
Loss
$50
Preferred solution
DON'T SHOP THERE
1.4
Details
The Whole Foods store in Edina, MN is really an unpleasant, even dangerous place for women to shop! Besides the obvious over-charging and short-changing by store employees, there is overt and covert bullying and harassment by employees toward women customers. There...
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ID
#559296 Review #559296 is a subjective opinion of poster.

Whole Foods Market - Review

I would like to file a complain the whole foods stuff at Arden Way Sacramento California Her name Claudia French She is so rude as a Customer she don't have to be rude and kicking costumer out . If the costumer want to try tester on the make up department it is not right as a customer and costumer felt bad using teste to test before buying the products ... It's is not right to kick customer out if the customer trying to correct the staff how she treat the right . Appoaching customer in rudeness is disrespectful I would like to file a complint and she owe me apology or file at the department of consumers and affairs .... She's also treathening the costumers which is not right !
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1 comment
MattD78
#876784

First off the grammar is so bad I can barely understand what this complaint is about. From what I can make out you are upset because Whole Foods kicked you out for testing out cosmetic products.

Let me explain something, cosmetics are used on your body, which means you need to touch the applicator to a part of your body. Parts of your body that may have infections, fungus, rashes, disease, and many other maladies (bad things). So if somebody before you used that applicator to test the product and has an eye infection that means YOU now have an eye infection.

That's gross. And that is why Whole Foods kicked you out and rightly so, because they don't want people spreading health issues by trying out cosmetics.

ID
#539767 Review #539767 is a subjective opinion of poster.

Whole Foods Market - Shopping bag credit

I shopped this morning at the Whole Foods - 15th & Montana in Santa Monica, Ca.Since Santa Monica outlawed plastic bags, customers are required to purchase paper bags or purchase recycled shopping bags. I generally purchase paper bags and usually all my marketing requires the paper bags to be double bagged. Since I have so many of these paper bags, I reuse them for my shopping at Whole Foods in Santa Monica. Today, I brought into the store 2 double bagged shopping bags. The cashier only credited me for 2 single bags or 20 cents - I should have received credit for 4 paper bags. I argued with the cashier that Whole Foods wouldn't hesitate to charge me for double bagged paper bags so I should receive the same credit! Whole Foods should credit credit customers accordingly!! Dennis - pissed off in Santa Monica
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3 comments
Anonymous
#947997

Oh my gosh, is this complaint even real?! You just wasted way more that $.20 of your energy getting angry and complaining about something so extremely insignificant. First world problems, good lord.

Anonymous
#881480

*** its just 20 cents! Get a life. Double bag is just as strong as a cloth bag so it counts as one in my opinion.

Anonymous
#878820

You are so petty. It's literally .10 cents that they missed. Get OVER it and instead of worrying about .20 cents being credited to YOU, why don't you donate it to CHARITY - cause you know, that's an option, you pretentious snooty waste of a human creature.

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ID
#534058 Review #534058 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Whole Foods Market - This store has gone to ***

1.0
Details
I entered the store at 10:15 a.m. Saturday morning. The florist booth was empty. The vegetable aisle was empty. There was no staff around. The customer service desk was empty. I was unable to ask a question about a bunch of roses I had been interested in, so I skipped purchasing it. I went to the breakfast bar (again, at 10:15 a.m.) and all of the trays had only remnants of eggs, bacon, etc. There was an elderly lady in a store wheelchair, with her head under the sneeze guard, pawing at the food in the trays disconsolately. She drooled a little. I looked around, but there was no one there to report to that this was very unsanitary, and probably a violation of health codes. I bought some buns at the bakery, and after checking out, asked the cashier to whom I could make a suggestion. She said, "Customer Service." I pointed out that "customer service" was a misnomer, as that booth was empty. She pointed out someone she said was the manager, a short dirty blond woman with bangs and a pony tail sitting at a picnic table near the exit to the store. I approached this woman and said, "Good morning. I would like to make a suggestion. Are you the right person?" She stared at me. I took this as "interest" if not engagement, and since she was wearing a Whole Foods name tag (I did not get her name, sorry), I proceeded to make my suggestion. I said, "You know, the breakfast bar is virtually empty ... every tray ... you might consider keeping it open a little later on the weekends." Her answer, "We close breakfast at 10." I said, "I realize that, but since it is sold out and it is not yet 10:30, you might consider keeping it open a little later on the weekends." She answered, "We close breakfast at 10." All she had to say was "Thank you, we'll consider your suggestion." Instead, she indicated to me a) that she did not care what I said and b) that no changes would be made, regardless of what a customer suggests. I remember when this store opened, it was packed from opening to well after closing. The parking lot was jammed all weekend. Now, the store is empty. The management was surly and unresponsive to a customer. The buffet was a frightening and frankly nauseating unsupervised free-for-all of people tainting the near-empty food trays. There were boxes stacked in the aisles. Half the stations were unstaffed, and the only people who seemed engaged were the cashiers. This is a management problem. If you continue to operate this Savannah store like this, you will fail. Why would anyone pay a premium price to be treated like this?
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1 comment
Anonymous
#910634

I received an email about this issue from Whole Foods (the store, not the corporation) and they indicated that they had spoken to the "manager" I encountered above.

I visited the store again last week (first time in three months) and the conditions had deteriorated further. Not only was the place empty, dirty, and disorganized (the butcher area smelled of deceased fish and spoiled meat!), but the staff were more interested in clowning with each other than dealing with the customers.

I had to wait 12 minutes to get a pie cut in two (I know, a very technical job).

Again, why would anyone pay these prices to be treated like this? Is Savannah full of rich masochists?

ID
#533664 Review #533664 is a subjective opinion of poster.
Service
Whole Foods Market Manager
Reason of review
Deteriorating conditions in a premium grocery store
Preferred solution
Let the company propose a solution

Whole Foods Market - Whole Foods fined $800,000

1.5
Details
GMA & George Stephanopolous announced this morning that the Feds fined Whole Foods $800,000 so far for cheating customers an average of 10% on each shopping trip! Cashiers are over-weighing produce (the old thumb on the scale scam), short-changing customers, overcharging on as many items as they can, and more. We are well aware of Whole Foods price gouging scams. And when we catch them and complain, they verbally attack, sneer and insult us. Whole Foods employees are dishonest scammers, *** artists and thieves! And the Federal Government has proved it! We are so glad the Federal Government is finally investigating and fining Whole Foods nationwide!
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1 comment
Anonymous
#1064912

when they are told to do something wrong they have to do it even fudge numbers and if you really want to know that building is full of rats,they are so big they just stand there and look at you .*** we run,find them stanking,they eat the bread.pee on it and they have rat traps all through the store,finding them mostly in bakery and prepared food,also they mistreat their black workers,hire there friends and put them in management position with no experience make them use bad food,to tell the truth most of the employees in the kitchen,no gloves taste food with their hands and use same gloves to finish mixing,hands on private parts,front and back and keep going like nothing happens,if you tell anything they will hold it against you,I know because I have been with them in Memphis for over 13 years.The ones that do most of the work hours get cut and the ones do less I mean less work gets morer hours.Never have never work for a company that the boss walks around using the N word and telling other employees to treat the blacks like slaves.This comes from a devoted employee in Memphis

ID
#531466 Review #531466 is a subjective opinion of poster.

Whole Foods Market Manager Review

I am a long time local customer of the Whole Foods on Montana Ave & the whole store is conducted like it's their playtime. A n employee named Samantha accused me of stealing when I put one stevia in my drink. I spend a lot of money there & have complained to Angela the manager but they all stick together
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ID
#528609 Review #528609 is a subjective opinion of poster.
Service
Whole Foods Market Manager
I called the store ahead of time to ensure a credit would be issued for items I had purchased and with a receipt. I clarified how one bottle had one pill left and the other very little. I was told it would be fine since I had the receipt. I drove all the way over there...
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19 comments
Anonymous
#1650049

Seriously??? What nerve you have!

You should be mortified by your behavior. You consumed the entire bottle and then had the nerve to go in and ask for a full refund???

WOW. That’s SO low class and trashy.

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ID
#523033 Review #523033 is a subjective opinion of poster.
Loss
$45
Dear Supervisor Jeff, 8/5/2014 I am a regular shopper at Whole food market. For nearly all of that time, Whole food has been my favorite place to shop and eat. I have been quite satisfied with the quality and...
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2 comments
Anonymous
#1098521

The manager at the whole foods store in cambridge, ma near fresh pond pretty unfriendly too not to mention some of the nasty women cashier staff all around rude unfriendly people!

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ID
#518517 Review #518517 is a subjective opinion of poster.
Service
Whole Foods Market Manager