Whole Foods Market Reviews

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Whole Foods Market Staff Review from Palm Desert, California

Rude , racist to mexicans ,egressive employees . Dont have respect when childen are around .
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1 comment
#1098458

The whole foods is in cambridge, ma is also racist against asians!! Also white trash racist customers will argue with you to stick up for other racist white trash who will have no regard for you in the parking lot!

The manager could care less!

UGLY NASTY employees too not worth it for their overrated prices on everything! They think they can keep attracting customers like that if you are a decent person don't bother shopping there they don't deserve your hard earned money!

ID
#685589 Review #685589 is a subjective opinion of poster.
Location
Palm Desert, California
Reason of review
Poor customer service
Whole Foods Market - Rude Cashier on E57th St, NY Lynette
On August 7th, 2015 at 8 p.m. in the Whole Foods Market of Midtown East, New York City, the rude cashier lady Lynette throw the shopping basket from the counter to the floor because she was having a bad day. It happened when I placed my shopping basket on the counter,...
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3 comments
#1098503

I received similar treatment at a whole foods in the cambridge, mass area at the fresh pond location. Extremely rude women cashiers, they hate putting baskets away very lazy and RUDE. Also terrible manager!

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ID
#679165 Review #679165 is a subjective opinion of poster.
Location
New York, New York
Service
Whole Foods Market Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Loyal Whole Foods Customer Ignored

I don't know about working there but I do know about being on the receiving end of bad customer service. I am a loyal WF customer and I got food poisoning in June after eating a hot sausage dish from the hot bar at the store at the corner of Lavista and Briarcliff Roads in Atlanta. I was extremely ill for days, sick for a couple of weeks, and had to go to the GI doc who told me he felt it was so severe that I had ingested a toxin. I called the store and got a cool response. I then sent my receipt to the store manager and asked only that I be refunded for what I had spent on the food. I GOT NO RESPONSE AT ALL. I am very disappointed that this has happened. I had eaten very little before this happened and the way it happened quickly and the length of time it lasted convinced the doctor that the sausage dish was, indeed, the culprit.Aren't i even worth a note of response? Apparently not, even after the thousands of dollars I have spent at Whole Foods and the many positive reviews I have given word of mouth to others.
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1 comment
#1023924

I know what you mean. Customer service from these guys is very bad.

I have been a loyal customer of Wholefoods in Camden, London for a couple of years, and like you have spent thousands there. Recently they employed a security guy, who has the charm of Hitler and absolutely no idea when it comes to dealing with customers. He is on soem CIA fantasy trip! Anyhow, he started to stalk me, and made me feel like a shop lifter.

Basically an unpleasant piece of work. I complained to the management by email, about 10 days ago and still haven't received a reply. So, they have lost a customer here - shall be going to Planet Organic from now on.

It's actually much better and cheaper btw ! So screw them, they are only concerned about making money.

ID
#661120 Review #661120 is a subjective opinion of poster.
Location
Atlanta, Georgia
Cons
  • Bad customer service
  • Ignored me when i had a complaint
Reason of review
Poor customer service
Preferred solution
apology and refund at least
New Reviewer

Whole Foods Market - Staff Review from Portland, Oregon

Dear Whole Foods Market On Friday afternoon at 4pm at the Whole Foods Portland Pearl District Store I decided to have a meal.  Because I sometimes pre-cook my meal I will put it in a Tupperware container and heat it using the microwave.  Because the Tupperware container is so small and does not heat the food evenly  I will sometimes use a brown cardboard box from the self serve hot meal bar.   Well today I decided to take one of the brown recycle folding cartons and placed my dinner inside it and heated it in the microwave.   After I had finished eating and had left the store I was confronted by one of your shop detectives that was about 5 foot eight and of black hair and tan skin.  He accused me of taking food from the hot food bar and not paying for it. Obviously this was false and I told him straight out that he was wrong. He falsely demanded that he saw me eat it (which is correct), but not mention he saw me put food into it (which I had done so in the restroom, while rinsing my Tupperware container). I than continued on my way at which point he blocked my path.  Because I conceal carry (this is Oregon), I ordered him to move or I would pull my gun as a means of self defense, whereupon he complied.  I've had to do this 2 other times in Oregon all for self defense.  In this case I made the decision to draw because I had done nothing wrong and I fully had the right to defend myself.  It makes me very happy to be able to be a resident of Oregon and exercise my rights. Due to this incident, as your store detective should have been doing his job properly, I am never going to visit your store again. And if I am harassed again by your guard accusing me of committing a crime in my neighborhood I did not commit, or trying to harass or stalk me. If I feel my life is in danger I will not hesitate to shoot. The reason I refused to go back to your store to explain what happened is because your store rent a cop was so pumped up on adrenaline no matter what I said would have made a difference and I don't have time to go to court over something so silly. I would rather defend my self with my own weapon than to have to face against some greedy corporate slime like you.  You know when your store had first started back in the 90's you had such an inviting atmosphere, yet over the years you have continued to decline. I hope that one day you will learn to see that people come  to your store because of the service not the attitude. You have much to learn in the world of business and I hope your greed does not continue to cloud your future judgment on how you see people. Yours Truly A disappointed customer that will no longer buy from your store again. P.S. Do not send me any bribes such as free stuff from your store to make up for your mistake as I don't intend to visit your store again.
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4 comments
#1108510

Why on earth would you use their microwave to heat up food you have brought from home? A grocery store is not your own backyard kitchen or galley and you're not supposed to waltz in and use their microwave as you please.

Ever heard of the signs that say, "restrooms for customer use only"? This is the same concept.

#1083958

You sound like a scammer. Of course it looks that way.

And i think it is. Why would you not tell them from the get go what youre doing and offer to pay for the tray you are stealing? They have to pay for that. Its inventory.

Thats why there is no free sign. You know this.

#1000253

Wow, look as this from his point of view. He saw you heating up food in a store that you did not buy.

Who the *** takes their own food to a store to heat up in their microwave? Then when he tried to talk to you about it, instead of explaining how crazy you are, you pulled a gun on him!!!!

He thinks that you are a thief and that you were going to kill him for it! Get over yourself, and get help.

PS: Did you even buy anything?

#1000203

Well "smarty pants" this isn't he web site for Whole Foods Market, you are on a general complaint site. Actually if you carry a Tupperware container with to heat food in, you don't sound sane enough to have a concealed carry permit.

Furthermore, you weren't in the position of having to defend yourself, the store employee wasn't threatening you, all he was trying to do was talk to you. Did he put his hands on you in any way at all?

I am 100% against concealed carry or open carry because there are too many wackos like you around. My advice would be to get back on your meds right away.

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ID
#656875 Review #656875 is a subjective opinion of poster.
Location
Portland, Oregon
Reason of review
Poor customer service

Very rude cashier

On 6/16/15 shopping at whole food TriBeCa in the evening around 9 pm, I had a very rude wholefood cashier employee , her budge name lanise . It's started with no greeting .... I said good evening, she didn't respond .... She was so engaged with her coworker chatting and laughing without makeup mg attention how organize my grocery items in bag: she didn't wrap eggs, neither berries and the list goes on .... It was late evening.... Otherwise I will bring the lack of customer service trading of the employee to the person in charge . Ps : I'm a loyal customer otherwise if I had this employee as a first time, I would NEVER shop in the market:-(
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1 comment
#996056

What in heaven's name did you want, the eggs and berries, each one wrapped individually?

ID
#651549 Review #651549 is a subjective opinion of poster.
Location
Herndon, Virginia
Cons
  • Customer service
Reason of review
Poor customer service

Whole Foods Market - Cookies Review from Dallas, Texas

Lake Union, Seattle, WA, Whole Foods Store, insulted me with their weird grunge correctness... Cafe employee refused to sell and package a cookie for me to purchase at the check out counter a few feet in front of her, she said, "I'm afraid you'll run outside of the store and not pay for the cookie!!!" I just wanted to pay for all of my other items, to include the cookie, at the check out stand and not at the cafe, what an insult to be accused of trying to steal a cookie, when in fact I was trying to buy... To add to my injury, I complained to the Whole Foods Regional Office about the incident, and now the Lake Union Whole Foods Store is hounding the *** out of me by telephone... I will never shop at Whole Foods again, please thknk twice before you make a legitimate complaint my fellow consumers!
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ID
#644691 Review #644691 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Poor customer service

Watch those prices!

WFM employees are taught to 'engage the customer with light banter." You'll notice the cashiers usually say inane things like.. so, got big plans for the day...? There is a hidden agenda behind the "friendly" behavior, and it is the oldest *** in the book. It's distraction. If you care about money you spend, the friendly cashiering is really distracting you from the prices that ring up. I have caught WFM SEVERAL times, ringing up the wrong price - NEVER in my favor. Let me tell you, there is no apology from them. They hate being exposed for it.
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2 comments
#1041005

Want to know the reason for this? Secret shops.

It's required that they do that if they want to get 100% on a secret shop.

If they they 100% on a secret shop, they get a free gift card.

Most people don't do this, because all it does is delay lines and *** off the people waiting.

#1012231

I have only shopped WF over the last year in St. Louis, MO.

Same thing, distracting banter. Can't prove it but think checkout scale over weighs.

I stopped shopping there and now get bulk items from Dierbergs. Same brand, much lower price.

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ID
#643827 Review #643827 is a subjective opinion of poster.
Location
Kansas City, Missouri
Reason of review
Pricing issue

Whole Foods. Retarded deplorable service by *** rude males

I called whole foods market to ask about a very simple product. High vitamin butter oil. I got two rude disgusting males. One black and one dumb Hispanic *** who kept asking me to repeat myself like ten times. I know they were bsing me because of the manner in which they kept asking me to repeat myself. Lunatics. I finally got mad And they seemed to get that. The rude dumb black *** Rodney was rude as heck. The Hispanic guy was rude. Both were jerks idiots. Finally I asked to speak to a female who heard me fine and had a brain. Whole foods employees some of them suck. Don't call to get info and get any of these braindead male Nitwits
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2 comments
#975872

Wholefoods hired to many welfare to work employees who are ghetto and don't care about quality foods! Wholefoods has gone down in their quality of products and services.

Most if not all of the Whole foods in the NYC area needs to either hire specialist in customer service or replace the hood rats that they have currently employed!

#995536
@PissedConsumer975872

Wow - this post and comment could not be more ignorant. How dare you call a person retarded, and why was it important to note the race?

You should be ashamed of yourself for being an adult that thinks it's okay to use the term retarded to speak negatively of another person. Have some class. Also, sweeping generalizations aren't kind.

Someone's income doesn't mean they're more or less competent - or else your misuse of too vs. to would also put you in the same grouping of the "hood rats" you've decided aren't competent enough to work at a grocery store.

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ID
#612248 Review #612248 is a subjective opinion of poster.
Location
Gibsonia, Florida
Reason of review
Poor customer service

Carrageenan Products Review

They are suppose to be so careful about products they accept at Wholefoods. I am highly disappointed that they have products with Carrageenan. I guess I have to start reading every label. Wholefoods do your research.
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ID
#608563 Review #608563 is a subjective opinion of poster.
Location
Hazel Park, Michigan
Reason of review
Not as described/ advertised

Whole Foods Market - Lamb Sausage Review from Albuquerque, New Mexico

We bought some in-store produced lamb sausage. When I cooked it the sausage shrunk to nothing because the fat and water seeped out of the casing - such a horrible product I can't believe Wholefoods sold it. It was so bad that it makes me believe someone in the store threw together the recipe to grab the Hispanic customer because it had the word lamb in it. I'll bet whoever came up with it never cooked it let alone ate it. Just Horrible - you should be ashamed. No wonder your stock is in the can.
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1 comment
#946799

You lost any credibility. Obviously it did not shrink to "nothing".

And you didn't post pics.

And everyone that knows lamb knows it is a fatty meat. And what the *** is your racist Hispanic remark about?

ID
#596201 Review #596201 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Reason of review
Bad quality

Women's toilets are great for Peeping Toms and Janes in Orlando's Dr. Phillips

For two months I have waged my own war with Whole Foods located at Dr. Phillips in Orlando. Florida. I have very nicely spoken to the managers four times asking that they repair the bathroom doors to close off the huge 2 inch views that people have when one is using the toilets. There are huge gaps at the doors - their response has been to attach black plastic directly to the door that has absolutely no overlap to cover the space - WHY BOTHER. As a regular shopper I need to know that I can use the bathrooms and not have fifty million tourists and others looking directly at me with their children peeking in when I am urinating. Women have different needs from men and these small bathrooms provide peeping Toms and Janes with way too much view - especially the handicapped toilets but the regular ones are just as bad. If you can't get something this fundamental right - why should I trust you to prepare my foods?
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ID
#593902 Review #593902 is a subjective opinion of poster.
Service
Whole Foods Market Sanitary Conditions
Cons
  • Frequently dirty bathrooms
  • Using the bathrooms after shopping
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rudeness from an employee to a customer

I shopped 2/11/15 at 3 pm at Whole Foods in Bethesda, a very popular store with, on the whole, friendly & helpful staff. All went well until I checked out and paid in cash. My change due back was six dollars and eighty-two cents. The cashier had somehow balanced all the coins on a $5 and $l bill and presented the package to me. This is not a helpful way to do things. The customer has to somehow balance all those coins on 2 pieces of paper & something always rolls off. So I asked her to please give me the coins separately. She refused , telling me to pick them up out of her hand. When I tried to tell her that was the professional way to do things, she cut me off. She should be working at the Post Office, not in a customer friendly store, so-called.
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3 comments
#967938

I sure hope you didn't complain to customer service, because, if you did, that near-minimum wage worker who is required to work long irregular day, night and weekend hours and attend midnight or pre-dawn employee meetings was probably fired, or at least formerly disciplined, making it easier to be fired! That's how "customer friendly" Whole Foods Market treats their cashiers, and in the most humiliating way possible, after encounters with self-centered people like you.

#948006

Hahaha. Do you think you'll ever recover from the extreme injustice of the interaction? Hopefully you're in therapy to cope with your traumatic experience.

Get a real problem.

#944345

Grow up! A lot of cashiers hand the change back in the way you say the cashier did. Maybe you should have been extremely rude and insisted that she count it out to you too.

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ID
#593736 Review #593736 is a subjective opinion of poster.
Reason of review
Poor customer service

Horrible place for women to shop

The employees are very rude, especially if your a women, they can harass you ! beware. the water machine is always out of service, do not waste your money. This company does not care about anything, especially not there customer. I had a horrible store experience. It was a nightmare, and there is no such thing as customer service, beware if you complain or are unhappy with something , you might get harassed by an employee. It is unbelievable, how do they get away with treated people so badly and being so rude. the food on the counter is sometimes expired and they give you a difficult time if you try to return something.
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ID
#593077 Review #593077 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • Frozen turkey charged for fresh
  • Extremely rude store employees
Reason of review
Poor customer service
Loss
$8
Preferred solution
Full refund

Whole foods *** workers and customers

I went to whole foods to get some stuff because I'm really sick with the flu. I got bombarded and almost mobbed there close to cuz of all the trashy idiotic intrusive people there along with employees. I was there a day before that and two employees yelled in my face. And one juice girl was rude. I went to the soup bar and was trying to get soup. Prior to my arrival no one was at the soup bar. However the minute I got there random *** idiots began hovering there walking near me to a point where I had to just walk away. Also a *** black male worker came and decided to stalk me and not let me shop in peace. He too just wanted to irritate me and come around me. Gee I must be amazingly magnetic that all these pitiful losers and low life's just have to come around my space. *** It shows how awful the crazy human race is. No joke the whole time I was there everyone began hovering around me. The black deli worker *** wudnt leave me alone. Aw obsessed with me? That's nice u *** nlgger dream abt it but u have no right to bother customers this way. I finally tried to take soup in a hurry before another *** person came to bother me. Then two stuoid black females came and got really close to me too on purpose and one stuck her ugly hand out at me and as a result I spilled soup all over my hand and burned it. It's literally red and in pain. What kind of sick humans are out there that they harass and terrorize innocent people this way? I'm furious. These *** black people cudnt contain themselves towards another person? The crazy black male employee *** retard wud not leave my area alone then. He did not let me shop in peace. He has no right to do this. No he was not doing his job he was semi stalking irritating me. He had a beard I think. Someone needs to tell these idiotic monkeys to leave customers alone and let them shop. Oh yeah once I was done getting soup everyone left the area. What a terrible experience. A retarded white lady kept walking by me too over and over and staring at me. Can the idiots at whole foods just not contain themselves or something. This was a horrific experience and can't control the *** random ugly piece of shlt customers but the employees do not need to be annoying harassing and irritating customers this way. Take note u *** black male *** monkey there.
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1 comment
#933957

Being you aren't intelligent enough to stay home when you are REALLY SICK with the flu, you deserved the treatment you allegedly got. What makes you think you had the right to expose other people to the flu.

When a person is really sick and doesn't stay home is how other people become ill.

Use your head and stay home. Keep some canned soup on hand and then when you are sick you won't have to go shopping.

ID
#584751 Review #584751 is a subjective opinion of poster.
Location
Winter Park, Florida
Reason of review
Poor customer service

Extremely rude Edina store employees

There are several rude Edina, MN store employees, but a middle-aged, rather stocky, dark-haired woman takes the cake. She is a hater. For no reason at all, she decides to hate women customers, makes up lies and gossip about complete strangers, and rudely turns her back on them and sticks her foot out behind her, obviously hoping to kick or trip them. We have no idea what her name is, or why she so obviously hates total strangers, especially senior women customers. Something is wrong in that Edina, MN Whole Foods store to allow such a psychopathic "hater" to do no work, just harass customers and make the store an unpleasant place to shop.
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2 comments
#944570

Ya know what? Since I'm feeling generous, here are two possible ways you can hurt this store: none of the cashiers tare the weight off things in bags (not cause they're told to, but because there is absolutely no training/standards/oversight), so there's your California lawsuit all over again if you want to do the legwork in getting the State to sue them.

Also, in addition to no training/standards/oversight, everyone in management gets there by kissing up and being a yes man. These people have no people skills in actually managing people and so the bottom level employees have all stopped believing in the company and could give a ***. You'll observe at least one health code violation if you're in there for 20 minutes. Bring a video camera, go there once a day, and at the end of the week you should have enough evidence for the Dept.

of Health to shut it down or at least wage a fine.

But like I said in a previous comment, the store does fine in keeping customers from returning by offering *** customer service. Store management is so clueless that even if you showed them this comment, they'd have no idea on how to correct the health code problems, and they'd have to fire every cashier and hire new ones to ensure tares got deducted.

#944565

Ya know, you keep making these absurd claims against this store in an effort to dissuade shoppers from coming here, but all you're doing is coming off as an ***. This store has stalled in its growth because of all the post turtles in management ("post turtle" i.e. a turtle on a post: it doesn't belong there, it obviously didn't get there by itself, and it has no idea what to do) and does just fine in ruining its reputation by having no standards and letting the employees do what they want.

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ID
#578259 Review #578259 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Product
Whole Foods Market Cake
Cons
  • Extremely rude store employees
Reason of review
Poor customer service