Anonymous

Expensive Salads

Visited the Evanston, IL store for the first time to purchase a salad. The selection was good but the pricing was considerably higher than any other store or restaurant in the area. My big disappointment is they charge 8.99/lb. for everything including the plastic utensils cups, dressing and paper container. The packaging materials and dressing had a weight of 1/4 lb.+ which translates to an additional $2.25 - $2.75. That's about 25% of the total cost.. yikes... I have not been to a restaurant that charges extra for plates, dressing or utensils. I won't be going back. For $5.00 less I get a comparable fresh salad from a local restaurant to go, so I still get the utensils and packaging at a much better price.
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Reason of review:
Pricing issue
Anonymous

Incoherent return and exchange policy

WFM claims that they have a policy of no return or exchange for the WFM gift card sold in any of their stores. However, that policy is no where to be found in their stores, on the actual receipt, or in the back of the physical card!

I don't understand how come a company of their magnitude have such incoherent policy about return and exchange. I still have a case number waiting for the global office to get back to me.

It has been 6 days since I filed the complain with no response. When I tried to contact global office directly, their only customer service option will reroute me back to the place where I filed the complain.

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker New York, New York

Amazon has ruined good thing. empty shelves of olive oil for days, less choices of meats and other products.

March 21,2018. Two empty shelves where WF Olive oil from various countries were totally empty. Employees said 3-4 days before they would get any more. Much less choices at the meat counter and personnel behind the counter do not know what they are selling. Less choice in produce, just downgrading. Leaving complaints w/store means zip. They just shrug and apologize which is no answer. Been shopping same store since it opened, not for organic, the conventional was just great. Amazon has really ruined a great place. Amazon doesn't even want to listen to complaints, I do not want to keep writing for 100 word minimum!!!!!!!!!!!!!
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Reason of review:
Bad quality
Anonymous

Outrageous!

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Outrageous! A combo lunch plate consisting of one protein and 2 vegetables w a HALF slice of pita $14 , and a $9.99 whole roasted chicken I though I’d serve for dinner (for 2) . Totaling $30 essentially for TWO common items. Lunch, very good, but I needed 2 WHOLE ROASTED CHICKENS to feed 2 people at $9.99 each! Are you kidding , this is a food market not a full service restaurant, I’m a working person not with a Besso budget. All that and employees had attitude, not friendly,attentive or kind. Feedback and pretentious.
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Reason of review:
Pricing issue
Anonymous

Whole Foods Market - Bacon Review

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Whole Foods, Wynnewood, PA They have many fresh unpackaged foods. The bacon tastes better than the packaged. Price $8.99 per lb or $8.00 if you buy 2 lbs or more. On 1/9/18 for the 2nd time I asked for 2 lbs of bacon. For the 2nd time they gave me sliightly less than 2 lbs (1.95 lb) thereby charging me an extra $1.00 per lb. No I have not contacted them. {{Redacted}}
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Loss:
$2
Reason of review:
Pricing issue

Preferred solution: Full refund

Resolved
Aahil Ttg

Resolved: I feel I was treated badly, and I feel I'm being deceived.

Updated by user Jul 20, 2017

I would like to update my review. Today I was contacted by Julie of customer service from Whole Foods Market in Vancouver.

She apologized to me on behalf of the company, as well as made restorations for the situation they caused. She did confirm that my gift cards...

Original review Jul 20, 2017
I just left the Vancouver Washington store where I brought two gift cards which I received from Chase Visa as a "rewards program". I attempted to pay with the gift cards at which time your cashier said she could not take them as they were fraudulent.

I asked to speak to the manager and Leslie Wallace came up and said the gift cards were fraudulent and would not even attempt to scan them. I asked her to call someone above her, and she said she was in charge, and there was no need, and would not do so. I paid for my purchase with cash and credit card and came home and called The Whole Foods Corporate phone number which I got from their official web site. (512)477-****, and then keyed in the gift card prompt for gift card support.

I spoke with Beverly at approximately 3:00 o'clock Washington time. She verified both cards were indeed issued by Chase Bank as rewards, each had 100 dollars on them available. She said the store manager had no business deciding whether the cards were valid or not, and should have called Corporate to validate them. Beverly said she would call the store manager to let her know they were valid.

I called the store back at 3:12 p.m., asked to speak with a manager, and Leslie came to the phone. I asked her to call your Corporate office and verify the validity of my gift cards and she told me "I don't have to do that, because they are fraudulent". Why in the world would I ask her to call Whole Foods corporate office if they are fraudulent???????? I spend approximately 800 dollars a month EVERY SINGLE month at this store purchasing a special kind of meat for my dog who suffers from a deadly stomach ailment.

This is how the local store management treats customers? I asked her why she did not call Corporate when I was standing in line, trying to pay and her answer was that "I don't have to because they are fraudulent". So here I am with 200 in gift cards, which Whole Foods Corporate office deemed valid, and the store manager still won't take them. To say the least this was unnecessarily embarrassing to me, in the line at the store, as I feel that Leslie was talking down at me, and the customers behind me in line scowled at me and said the word "thief.

I believe that was caused by how this manager was talking at me. The store has wasted 1 1/2 hours of my time (I live 45 minutes away from this store), and the store manager is holding 200 of my money hostage. Legitimately, with Corporate telling me the cards are good, whose the thief? I called the store again at about 5:45 p.m.

and spoke with Leslie again, and she was trying to verify that these numbers are indeed valid, but had not been able to. I grilled her for about 3 minutes, and insisted I could not believe this as when I called Corporate, I got through to them within 30 seconds, and it took Beverly all but 40 seconds or so to confirm their validity. After confronting Leslie, she admitted that she did INDEED CONFIRM THE CARDS ARE LEGITIMATE NUMBERS, BUT SHE WOULD STILL NOT ACCEPT THE GIFT CARDS. As the story changed, then it became a problem that the cards had "remove before use" stickers on them.

When I told her they all come that way, she then changed her story and said "oh no, that's the wrong kind of sticker on your cards". She requested I get her pictures of the cards, which I did and she verified she received, and told me she would continue to look into the matter tomorrow. She said she had to forward the pictures to her Corporate office at your Corporate office's request because the cards I presented did not come from Whole Foods. I promptly called back Gift card services, from the phone number on the Corporate website and spoke with Mary, and requested reimbursement for these cards as the store manager is refusing to honor them, and was told Corporate over getting me a refund because they are issued by a third party, NOT FROM WHOLE FOODS.

As you can see, the story is 'EVOLVING" and changing between the people at Corporate and the store manager. Corporate says the cards are issued by a third party and the store manager says they are ONLY issued by Whole Foods. I feel like this is deceptive business practices, I will be calling and writing Chase Bank as well to let them know what is happening.

I hope you can appreciate my frustration. I want these cards honored, as Whole Foods corporate says they should be.
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Loss:
$200
Cons:
  • I felt targeted and discriminated against
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

If you bought LightLife tempeh 3 grain ($2.99) recently, check your receipt. It was rung up as LightLift Fakin' Bacon ($4.69).

I caught this on Feb. 13, 2020.

Machele Imf

I would contact Chase and tell them what is happening and request they do something about it---like cancelling out the cards, re-establishing your rewards credits so you can use your rewards for something that can actually be used. Chase said these things were valid, they are not, so it is Chase's responsibility to correct the problem.

Forget about Whole Foods entirely and shop elsewhere. But, have Chase correct the problem, not you.

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Shaneice Edl

Worse experience with online ordering of food

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Worst experience I ever had in my life. I ordered food on-line for Thanks giving, I received confirmation email with order number.

I have my whole family came for Thanks Giving dinner. When my husband went to store to pick up on Thanks Giving day, store is closed. I called customer service who took all the info and simply said, sorry perhaps computer glitch?? and he said I will get a call soon to follow up.

No one called and to our surprise, our Credit card is charged full amount. When I called store, response we got is if you come to store, we will credit your money. No one took responsibility for what happened. I have 20 people in the house who had worse day of Thanks Giving.

all store want to do is credit my money but not taking responsibility, not even sorry. I have ordered many times at other places for Thanks giving, never had this kind of experience. Needless to say, I would never visit this store.

Be careful to order at this place. prepare for disappointment and have a back up plan.

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Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

1 comment
Guest

Randy, no sensible person is going to consider your poor review helpful or useful. In fact, I'd bet that most readers would think, "What an idiot." Who picks up Thanksgiving dinner on Thanksgiving?

No one, that's who! I order dinner from WFM every year and have done for years now. Always pick up on either Tuesday or Wednesday and have never had anything but a wonderful holiday.

Ever heard that the early bird gets the worm? Obviously its meaning escapes you.

Anonymous
map-marker Sudbury, Massachusetts

Tasting event Sudbury Ma

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2018 November 11th traveled 25 miles to enjoy the tasting festivities....three people hanging around the serving table trying to look interested...one employer was cutting some cheese trying to spread it on cracker she had about 10 made another man stood in front of *** mall fruit bowl not serving them up in little paper cups....third employee just kept changing signs around the table but no samples...Meanwhile it is after 12:00 and no sign of competence or politeness.or food......the older women just kept saying in a somewhat rude tone that they were not ready .........Well guess what...I m not ready to return to Whole Foods again for that kind of treatment...Oh did I tell you,,,the 2 other employees I tried to speak to, did not speak English........
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Pros:
  • Express check out
Cons:
  • No english spoken by some employees
Reason of review:
Poor customer service
Anonymous

Forget the rude service

Whole Foods Market - Forget the rude service
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Dear John Mackey First i say forget the rude service! its the worst when I'm here in Florida.

I am blessed to shop where and when from Florida to California but the integrity of food you serve in your deli prepared and hot bar alone is jaw dropping. For example fried pig skin! You call them chicharones. Pig skin fat known to have natural occurring parasites and carcinogens, fried in more fat is why 2 out of 5 people have diabetes and congenital heart disease.

You serve dead meat over vegatable choices more than ever, but pig fat, this should never be consumed. Also you claim canola oil to be organic and non-gmo, when in fact Canola Oil (Oil of Canada) was modified before wholefoods was ever born. Now your calling it organic. It is well know in the health community as a modification of rape seed.

Your store is beyond the robots that run and service them. You've become a glorified Publix, with the Walmart mentality. This is not a complaint anymore, but the end of my journey with a corporate company that is either in bed or highly influenced by the heavy-handed marketing tactics of big food companies. Stop referring to yourselves as real food because your not.

There are many mom and pop natural food markets that deserve the title. You are not and haven't been for decades.

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Reason of review:
Your company is no longer real foods

Preferred solution: Never shop with you again and writing about it

1 comment
Guest

As a nutritionist and dietician, I can see you are a chronic complainer who likes to pretend you know a thing or two. The Canola Oil comment alone tells me that. Go back to your basement.

Anonymous

The Worst Customer Service

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I tried to reload a gift card online with my credit card and had the worst experience a person could have. Not only did the website claim my order had been placed but also failed to email me until an hour later telling me that I need to contact them in order to complete the order. Mind you this is after I had been to the store and failed to checkout since my gift card was in fact not reloaded. I proceeded to contact the customer service line and had my first five calls send me to an answering machine. On the sixth call I finally got a representative. They asked for me to confirm all my info which I did and asked if they could call the phone number I provided at checkout. I hang up and wait for the phone call which I received a few minutes later only to have "on hold" music and no representative then It hangs up. This happened two more times before I decided to call them back and figure out what was going on. This time I had to call four times before getting someone on the phone and went through all the same information verifying. After sitting on hold I was asked if they could contact my bank which I said they could. I was told they would call me back and let me know. After thirty minutes nobody had contacted me so I called back, this time three phone calls to get through and they decide they could verify my information and denied my gift card reload. I wasted two hours calling them over and over just trying to get a gift card reloaded so I could get groceries. Not only were they terrible at there job but they had no legitimate reason to deny my order and left me hanging late at night with no groceries. I will absolutely never shop with Whole Foods ever again. I have literally never had a worse customer service experience and would recommend not bothering with ever trying to purchase or use any gift card or anything customer service related at all costs.
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Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

digested a foreign substance in soup I purchased

Whole Foods Market -  digested a foreign substance in soup I purchased
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On July 27th 2017 at approximately 1 p.m. I purchased some soup at the Whole Foods Market near Bryant Park as I begin to take phones spoonfuls of the soup, I realize the unfamiliar substance I pulled it from my mouth and it was a piece of rubber plastic real thin seems like a balloon of some sort I return to customer service and showed the Shift Leader John.Stamatinos the item and explained what had occurred.

I explained that my concern was because I had digested some of the material that it might be harmful to me and I would like to know what that material was. I gave him a piece of the substance and ask him to call me back and let me know what the material was that I had ingested. A day later I received the email from him asking for a photo of my receipt and a photo of the material which I had already given him. Since then I have not heard back from him.

I work two blocks from the store and it's a healthy place to eat and very convenient for me but since then I have not been back to that Whole Foods store or any other Whole Food store. I have not noticed anything in my bowel movement that may resemble the material that I digested so I am seriously concerned.

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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Don’t shop savemart expensive stupid employees

Anonymous

Lousy salads

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Months ago WF abandoned the pre-made salads which were economical and delicious. They now have these "Go Fresh" salads. My wife had a Santa Fe Style Wrap which made her ill within three hours. This is not the first time they have removed popular items for more expensive lesser quality ones. Maybe Amazon can change the corporate culture to respond to what customers like instead of what corporate likes. Not holding my breath though.
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Reason of review:
Bad quality
Anonymous

Online ordering for thanksgiving

When in the store, a man gave me a brochure to order on line. He suggested that ordering online would assure that I get the 2 pies I want for Thanksgiving. That web site is terrible. I. want to pick the pies up at the store. Finally I called the local store, as requested online, and was told they would call me back. Apparently Whole Foods is not ready to accept online orders for Thanksgiving. Just tell us you can't do it and we will be happier! How many more words and forms do I have to fill out...this is crazy! Its enough to send me some place else for these pies! Have I typed 100 words yet???????????????????
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Reason of review:
Poor customer service
Wonder Cjr

Racist Security Guard Profiling

Whole Foods market, Westwood Store in Los Angles, has an overly zealous, bigoted security guard. On several occasions, including today ( 9/24/2017- about 3:00pm), I watched the security guard intimidate what appeared to be a homeless, African American woman.

The guard aggressively, blatantly,unapologetically and defiantly "trailed" the woman. He took a military stance, with his arms crossed at the top of EACH aisle that she shopped. He had the audacity to walk by her and stand several feet away on two instances. I have witnessed this behavior several times by this same security guard.

It's African American youth, African American men that have dreadlocks, AA men dressed in hip hop attire, seemingly homeless African American people........ I'm stunned each time this occurs. Enough is enough! Stop profiling!!

Treat EACH shopper with respect. Stop the intimidation!

I reported this to the manger on the floor, Rich. And Whole Foods, while you're addressing this issue, hire African American people.

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Cons:
  • Aggressive security guard
Reason of review:
Aggressive Security Guard
Anonymous
map-marker Newport Beach, California

Newport Beach Whole foods

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I have been coming to Wholefoods in Newport Beach for Many years as Newport Beach has one of the Nicest Outdoor Mall's Fashion Island Mall owned by the Irvine Company . Newport Beach has a very thriving income that has some of the Top Stores to shop and Restaurants to eat when you walk into one of the Many places you will always see very well dressed Management that knows how to handle themselves with integrity that has a thriving business .

On . 3/29/17 . I went into Whole Foods early in the Morning to get a few things for breakfast as I have for a few years . Waiting for the breakfast to come out by the Kitchen Staff I noticed a cook out in the Pizza area with the Breakfast egg and cheese Biscuits as I was drinking my coffee .

I Noticed He was handling them with out Gloves with his bare hands and not that he wasn't using any kind of protection " Gloves" on his hands . Not knowing if he washed his hands or how dirty has hands had been before he touched the breakfast Biscuits that just didn't look healthy or would it to anyone else if they saw what I saw . The cook had a black beard and was talking to another female employee and not Noticing that he was not wearing plastic gloves that is a health Violation . I Noticed that I did see a lady Supervisor that didn't Notice the cook not wearing plastic glove's because she was chatting with another manager instead of doing her job .

I will not be eating breakfast egg biscuits anymore ! On 3/30/17 As always I take one of my employees out for lunch as we walk over to Wholefoods across the street because it is close healthy food . Walking in I've noticed that the Management has gotten very "Sloppy looking" how they dress allow me to express my views.. We order food at the front Counter I look over the Counter to order some Salad a very large lady that is wearing a "Black baseball cap" with "messy hair" under the hat and a "Black T shirt that has a "Superman" on with black Cargo pant's on .

Her name tag was Christina the Woman doesn't "Smile" and wears "No Make" and has such a very bad attitude over the counter you could feel it !!! She has a major lack of "Customer Service" that is "seriously disgusting" . She lacking anything but class and should not be a Manager so either her boss is her best friend and that is how she got the job or they can't find anyone with class and since of hygiene . The Younger lady Next to Christina seemed to be Another Manager as she wasn't dressed Appropriately with it looked school Surfer girl with a pony tail and a phone hanging off her hip .

As I was waiting I noticed that they both are talking very bad about someone that works at the Store we could both hear the Conversation both Managers were having it didn't seem like whom they had been talking that they had it out for them Personally Speaking . I've Been a Whole foods Shopper that spends his money and allot of my friends work in the Fashion Island mall eat there as well . I find it very displeasing too see Managers act like this I am very Appalled how these two female Managers had been acting that Whole foods doesn't take any pride or Value on how someone who is suppose to be representing this Company acts this way . So inappropriate to say the least !!!!!!

This Moment doesn't stop as my employee and myself walk over to the Pizza area that Whole foods has we Notice a Employee " Coughing" Abrasively and not Covering her mouth .. The Employee came from the Back kitchen as we "Stopped" we both Noticed as she walked back into the swinging back Double doors looking into the Little Windows that the Woman that was a very large female that she was"Coughing it Sounded like a deep Congested Phlegm cough Coming out of her in the back Kitchen Area . My Employee and I Both said " HOW DISGUSTING CAN YOU BE" The Lack of being that you don't know one of your employees are Possibly that Sick and she is in the back of the Kitchen Coughing all over the food . She was Coughing near the Pizza area as well and not anything to help her stop the germs flying .

That is a health department Violation I'm wondering what Else could be a health Violation in this store and if I am seeing this my feelings are I am not the only person who feel's the same way . To the Wholefoods Management for Wholefoods of Newport . "TAKE THIS SERIOUS OR NOT" Before You loose more people from eating or buying foods at your store . I would "Clean house" and remove some Management that "Misrepresents" your company and the Lack of Hygiene and being respectful Customer Service .

Wholefoods should follow these rules .. 1, Better Service and Customer Service . 2, Management that has a better dress code and better hygiene. 3, Knowing when a employee staff member is sick so they don't effect the food .

4, Having a Successful Business is also having a Successful happy Staff. 5, The lack of a having a immature unprofessional Management that treats their Staff with a lack of respect. What I mean by that is that I could hear two Managers having a open personal issue on the floor about a employee that it seemed that they had a issue . And did not know that people next to them had been listening or could hear the conversation ..

I will keep going into whole foods and the more I see I will be writing about these concerns I will keep writing until either I see changes or I will be contacting the health department plus a few others . Concerned Newport customer .

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Reason of review:
Poor customer service
1 comment
Guest

"always see very well dressed Management that knows how to handle themselves with integrity"

how did mngmnt go down hill in one day???

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